Customer Service Representative
4 weeks ago
About Us:
Steer Automotive Group is a leading provider of automotive repair services, renowned for our commitment to quality, customer satisfaction, and innovation.
About the Role:
As a Customer Service Advisor, you will be the first point of contact for our customers, delivering exceptional service both face-to-face, over the phone, and via email.
Your Key Responsibilities:
- Greet customers warmly and professionally, ensuring a positive experience from the outset.
- Manage the customer journey, including handling complaints and resolutions in a fair and timely manner.
- Answer incoming phone calls and direct them as necessary, providing clear and concise information.
- Update customers regularly on the progress of their vehicle repairs, keeping them informed and engaged.
- Assist with inquiries, concerns, and feedback, providing solutions and alternatives when necessary.
- Maintain an organised and tidy reception area, reflecting the high standards of our business.
- Handle administrative tasks such as filing paperwork and updating records, ensuring accuracy and efficiency.
- Support insurers and customers by providing fast, efficient service, meeting their needs and expectations.
- Keep computer systems and portals updated, ensuring seamless communication and data management.
About You:
The ideal candidate will have experience in a customer service role, with excellent communication skills, a proactive, positive attitude, and a passion for delivering exceptional service.
Key Skills and Qualifications:
- Excellent customer service skills, with the ability to communicate effectively in person, over the phone, and by email.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Experience with administration and computer systems, such as MS Office.
- Ability to work both independently and as part of a team, supporting colleagues and contributing to a positive team dynamic.
- Familiarity with the local area to assist with transport logistics, ensuring efficient and effective service delivery.
Why Join Us?
- Be part of a supportive and professional team, working together to deliver exceptional service and results.
- Opportunities for career growth within a successful and expanding company, with a focus on development and progression.
- Competitive salary and benefits package, reflecting our commitment to rewarding and retaining our team members.
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Greenbean Full timeWe are seeking a Customer Service Representative to join our call centre team in Durham on a long term, temporary basis.As a Customer Service Representative, you will provide exceptional customer service to our clients, resolving their queries and concerns in a professional and timely manner.Full training will be provided for the role, and a customer service...
-
Customer Service Representative
2 weeks ago
Durham, Durham, United Kingdom Tesco Full timeAbout the roleKey ResponsibilitiesAs a Customer Service Representative at Tesco, you will be responsible for delivering exceptional customer service, working across various areas of the store, and contributing to a positive team environment.Main TasksProvide excellent customer service, ensuring a welcoming and inclusive experience for all shoppersWork...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Greenbean Full timeJob DescriptionWe are seeking a Customer Service Representative to join our team at Greenbean in Durham.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Full training will be provided for the role, and a customer service background or call centre experience is highly beneficial.The hourly...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Sainsbury's Full timeAbout the Role:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a Customer Service Representative, you will be the friendly face of our store, providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide excellent...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Greenbean Full timeWe are seeking a Customer Service Representative to provide exceptional customer care in our Durham call centre. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.With a starting hourly rate of £11.44, which increases to £12.30 after 12 weeks, you will have the...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom MTrec Commercial Careers Full timeMTrec Commercial Careers is seeking a skilled Customer Service Representative to join their team. This role offers a dynamic and challenging environment where you can utilize your customer service skills to drive results.About the Role:Conduct calls to generate high-quality leads and build strong relationships with clients.Research and analyze customer data...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco Sacriston Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout the roleWe're looking for a talented individual to join our billing contact centre team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional customer service to our customers, resolving queries and issues in a timely and professional manner.About youWe're looking for someone who is...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Tesco Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Tesco. As a valued member of our salesfloor team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience.Your Key ResponsibilitiesKnowing your customers and serving them with passion and pride;...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom MTrec Ltd Commercial Full timeJob Opportunity: MTrec Commercial is seeking a Taiwanese Language Customer Service Representative to join our team. The successful candidate will be responsible for conducting calls to generate high quality leads in Taiwanese and English, researching contacts and considering their requirements prior to communication, and acquiring knowledge of product...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Manpower UK Full timeCustomer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and efficient manner.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Steer Automotive Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Steer Automotive Group in Durham.As a Customer Service Advisor, you will be the first point of contact for our customers, delivering exceptional service and ensuring that each customer feels confident that their vehicle is in safe hands.Key...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Pacifica Full timeAbout the Role:We are seeking a highly motivated and experienced Sales and Support Specialist to join our Inbound Sales team at Pacifica. As a key member of our team, you will be responsible for delivering exceptional customer service and selling our chargeable repair service to customers.Key Responsibilities:Building rapport with customers and handling...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Steer Automotive Group Full timeAbout the Role:We are seeking a Customer Service Advisor to join our front-of-house team at our Durham site. As a key member of our team, you will be the first point of contact for our customers, delivering outstanding service both face-to-face, over the phone, and via email.Your Key Responsibilities:Greet customers warmly and professionally.Manage the...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Pacifica Full timeAbout PacificaPacifica is a leading provider of domestic support services in the UK and Europe, with a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff.Our Inbound Sales TeamWe are looking for an experienced, confident and outgoing individual to join our growing Sales Team. The role involves...
-
Customer Service Representative
3 weeks ago
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout the roleAt Northumbrian Water, we strive to deliver an exceptional customer experience. As a member of our billing contact centre team, you will be the face of our company, answering calls and chats from customers and providing solutions to their queries.From helping customers with bill inquiries to resolving issues related to moving house or missed...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom EG Group Full time{"title": "Customer Service Advisor", "description": "Role OverviewAs a Customer Service Advisor with EG Group, you will be the first point of contact for customers and internal team enquiries, providing high-quality support and resolving issues efficiently.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a professional and timely...
-
Customer Service Representative
4 weeks ago
Durham, Durham, United Kingdom Castle View Group Full timeJob DescriptionWe are seeking a skilled Customer Service Advisor to join our Broadband Technical Team in Darlington. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key responsibilities include:Providing technical support and resolving customer queries over the...
-
Customer Service Ambassador
4 weeks ago
Durham, Durham, United Kingdom MTrec Commercial Full timeJob DescriptionExciting Opportunity with MTrec CommercialWe are proud to represent our industry-leading customer service client in their search for a skilled Communications Representative. The company is an employer of choice for those seeking a dynamic role in customer service, where they can utilise their skills to deliver exceptional results.Key...
-
Customer Engagement Representative
1 week ago
Durham, Durham, United Kingdom Connect Appointments Full timeJob DescriptionConnect Appointments is seeking reliable and motivated individuals with previous telephone experience to become a Telephone Sales Representative with a leading distributor of packaging products in the UK.This is a full-time permanent role, working Monday to Friday, with a competitive salary of £24,000 per annum.Your duties and...