Customer Service Representative

3 weeks ago


Durham, Durham, United Kingdom Pacifica Full time

About Pacifica

Pacifica is a leading provider of domestic support services in the UK and Europe, with a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff.

Our Inbound Sales Team

We are looking for an experienced, confident and outgoing individual to join our growing Sales Team. The role involves answering inbound telephone enquiries from customers wishing to book a chargeable appliance repair, while delivering exceptional customer service on all aspects of the call.

Key Responsibilities

  • Building rapport with customers while objection handling to sell our chargeable repair service.
  • Achieving all weekly/monthly set targets.
  • Creating a world-class customer experience, going the extra mile to ensure the customer is happy.
  • Providing exceptional customer service by personally looking after your own customers throughout their repair journey.
  • Growing the business and remaining profitable.

Requirements

  • At least 1-2 years' experience in a sales role, with both customer service and sales experience.
  • Excellent communication skills.
  • Drive and self-motivation.
  • An excellent telephone manner and capable of working in a fast-paced environment.
  • A proven sales track record.
  • Be proactive and flexible.
  • Courteous and professional.
  • Reliable and trustworthy.

Company Benefits

  • Potential to work remotely.
  • Uncapped bonus.
  • A wide range of benefits with many well-known high street retailers through our Company Benefits Hub.
  • Regular company events.
  • Company pension.
  • Free on-site parking.


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