Customer Service Representative

3 weeks ago


Durham, Durham, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at Tesco. As a valued member of our salesfloor team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience.

Your Key Responsibilities

  • Knowing your customers and serving them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Working across the store in our service, picking and replenishment areas where required.
  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being yourself, living our values, making everyone feel welcome and always following our policies.

Benefits

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small

About You

We are looking for someone who is passionate about delivering great service, has a natural ability to build rapport with customers, and is able to work well within a team. If you are a motivated and enthusiastic individual who is looking for a rewarding career with Tesco, we would love to hear from you.



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