Escalator Service Leader
2 weeks ago
Are you an experienced professional looking for a new challenge in the lift and escalator industry? We are seeking a skilled Escalator Service Leader to join our team at Stirling Warrington.
Job Summary:The Escalator Service Leader will be responsible for managing field operations, ensuring high-quality service delivery, and overseeing the maintenance portfolio. This is an exciting opportunity to play a key role in the success of our company and to develop your skills and career.
Key Responsibilities:- Optimise staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
- Manage the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
- Deliver on repair sales targets as set by the Regional Director.
- Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.
- Address customer complaints, manage claims, and ensure timely follow-up on service issues.
- Conduct regular quality and safety audits to maintain high service standards.
- Manage and resolve issues with underperforming units in collaboration with the Regional Technical Specialist.
- Oversee chargeable and non-chargeable repairs, from sales to completion, working closely with the credit control team to collect outstanding debts.
- Support sales activities by recovering lost units and converting products approaching warranty expiration into new contracts.
- Foster employee development through on-the-job training, safety sessions, and toolbox talks.
- Lead monthly meetings with your team to review performance, set goals, and address any challenges.
- Ensure all work is carried out in compliance with company health, safety, and environmental policies.
- Degree qualified or equivalent in a relevant technical or business field.
- Experience in Management or Engineering in the lift & escalator industry.
- Proven track record in managing customer relationships and delivering exceptional service.
- Knowledge of the lift or escalator industry or facilities management is desirable.
- Strong leadership skills, with excellent communication and problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Willingness to travel as required.
- Competitive salary of up to £53,000 per annum.
- Comprehensive benefits package including pension, healthcare, and bonus schemes.
- Opportunity for career development and growth.
- Ongoing training and development to enhance your skills and career progression.
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