Escalator Service Manager

3 weeks ago


Durham, Durham, United Kingdom Stirling Warrington Careers Full time

Escalator Service Leader Role Overview

At Stirling Warrington Careers, we are seeking an experienced Escalator Service Leader to play a key role in managing field operations and ensuring high-quality service delivery.

Key Responsibilities:

  • Optimise staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
  • Manage the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
  • Deliver on repair sales targets as set by the Regional Director.
  • Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.

Requirements:

  • Proven experience in field operations management.
  • Strong leadership and communication skills.
  • Ability to manage resources and optimise team performance.
  • Customer-focused approach.


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