Escalator Service Manager
3 weeks ago
Escalator Service Leader Role Overview
At Stirling Warrington Careers, we are seeking an experienced Escalator Service Leader to play a key role in managing field operations and ensuring high-quality service delivery.
Key Responsibilities:
- Optimise staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
- Manage the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
- Deliver on repair sales targets as set by the Regional Director.
- Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.
Requirements:
- Proven experience in field operations management.
- Strong leadership and communication skills.
- Ability to manage resources and optimise team performance.
- Customer-focused approach.
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