Childcare Operations Manager

1 day ago


Durham, Durham, United Kingdom Protective Care Group Full time

**Protective Care Group: A Leader in Youth Support Services**

We are dedicated to providing exceptional care and support to young people who need it most. As a trusted partner in the North East of England, we're seeking two experienced Deputy Managers to join our team and help shape the future of our services.

This is an exciting opportunity for motivated professionals to make a real difference in the lives of vulnerable youth. As a key member of our management team, you will be responsible for inspiring, leading, and motivating our staff to achieve outstanding outcomes.

Your duties will include:

  • Leading and supporting day-to-day operations, working closely with the Team Manager to ensure seamless delivery of our services.
  • Fostering a supportive and collaborative environment, promoting a positive culture throughout the team that aligns with our organization's values.
  • Managing conflicts within the team, serving as the primary point of contact for Support Worker escalations.
  • Ensuring all compliance requirements are met, maintaining accurate knowledge and updating records as necessary.
  • Inducting and training new joiners to the team, equipping them with the skills and confidence to excel in their roles.

To succeed in this role, you will require:

  • A Level 3 qualification in Residential Childcare or an equivalent relevant qualification, along with prior experience in a management position within the children's care sector.
  • Full right to work in the UK.
  • A full UK manual driving license.

We offer a competitive salary package, including:

  • £35,000 basic salary.
  • Uplifts for each shift worked with a young person and sleeping nights.
  • Paid annual leave and company sick pay.
  • Company pension scheme.
  • Dedicated wellbeing support from management and internal specialists.
  • Free confidential counselling services.

We believe in investing in our employees' growth and development. Our comprehensive training program includes NVQ Level 3 in Residential Childcare for those without it, as well as a progression plan to support your career aspirations.



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