Escalator Technical Manager

3 weeks ago

Durham County Durham DH, Durham, United Kingdom Stannah Full time

Stannah, a trusted name in lift and escalator solution, is seeking a Technical Escalator Manager to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio This role is to cover the North of England.

As the Technical Escalator Manager, you will play a key role in developing a strategic improvement plan that enhances the technical knowledge and skills of both engineers and field management.

By fostering a culture of technical excellence, you will ensure that product-specific support documentation and maintenance methodologies are developed and embedded across the team.

This role involves regular collaboration with engineers, field managers, and suppliers to identify issues, deliver training programs, and implement process improvements to optimise asset reliability and customer satisfaction.

This position requires an experienced professional from the escalator industry, capable of driving technical improvements and ensuring operational excellence across the national portfolio.

Travelling and occasional overnight stays will be required as part of this role.

Key Responsibilities:

Reporting to the Infrastructure Operations Manager, the Technical Escalator Manager will be responsible for:

  • Developing and implementing a national improvement plan focused on enhancing first-time fix rates and reducing repeat calls.
  • Analysing performance data to identify and prioritize underperforming assets, and implementing targeted solutions.
  • Designing and delivering technical training programs for engineers and field managers to address product and skill gaps.
  • Collaborating with internal teams and suppliers to create product-specific technical documentation and adjust maintenance methodologies.
  • Leading strategic reviews and measuring the effectiveness of training and performance improvements.
  • Acting as a technical leader to motivate, coach, and engage branch engineers and technicians to improve overall field performance.
  • Maintaining strong working relationships with internal teams, customers, and external suppliers to drive continuous improvement and customer satisfaction.
  • Assist the local service branches to diagnose, identify and source parts and equipment

Skills and Experience:

  • Proven experience in technical service management, within the escalator industry.
  • Strong leadership and communication skills, with a focus on coaching and motivating teams.
  • Demonstrated success in delivering technical improvement programs and driving operational performance.
  • Ability to develop and manage working relationships at all levels, ensuring full engagement with technical and service development programs.
  • Strong problem-solving skills with a proactive and strategic approach to service delivery.
  • Relevant professional or technical qualifications, including NVQ Level 3 in Escalator Engineering (required) and NVQ Level 4 in Testing and Commissioning (desirable).

If you're an experienced professional looking for a Technical Escalator Manager role or a Lift and Escalator Manager position, click the "Apply Now" button to send your CV.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Company Funded LinkedIn Learning Account
  • Company Vehicle

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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