Front Desk Manager

2 weeks ago


Blackpool, Blackpool, United Kingdom Village Hotels - Blackpool Full time

Reception Team Leader

At Village Hotel Club, we're looking for a talented Reception Team Leader to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued. You'll work closely with our team to provide a warm and vibrant welcome, and support the training of your colleagues to become experts in our hotel offering and local area.

About the Role

As a Reception Team Leader, you'll be the first point of contact for our guests, and you'll play a crucial role in setting the tone for their stay. You'll be responsible for managing the front desk, handling guest queries, and providing excellent customer service. You'll also support the training and development of your colleagues, and contribute to the overall success of our hotel.

What We Offer

We're proud to offer a range of benefits to our team members, including:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift at any Village Hotel
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of wellbeing and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive and inclusive work environment with loads of development opportunities
  • Regular team events with our BIG People days monthly
  • Excellent reward and recognition incentive schemes
  • Monthly wellbeing programme for all employees to support your mental health
  • Anniversary rewards for key milestones of service
  • Holiday purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme

What We're Looking For

We're looking for someone with a positive attitude, excellent communication skills, and a passion for delivering exceptional guest experiences. You'll be a team player, able to work collaboratively with other departments to achieve our goals. If you're a proactive problem solver, with a great memory and a personal touch, we'd love to hear from you.

Join Our Team

At Village Hotel Club, we're all about embracing personality, individualism and fun. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. If you're looking for a new challenge, and want to be part of a dynamic and supportive team, we'd love to hear from you.


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