Front Office Manager

4 weeks ago


Blackpool, Blackpool, United Kingdom RBH Full time
Job Title: Front Office Manager

We are seeking an experienced Front Office Manager to join our team at Holiday Inn Blackpool. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of the front desk.

Key Responsibilities:
  • Manage the day-to-day operations of the front desk, including overseeing shifts and managing guest expectations.
  • Act as a Duty Manager on a rota basis, ensuring the hotel runs smoothly and efficiently.
  • Lead and develop the front desk team to provide excellent guest service and ensure they are trained to deliver brand standards.
  • Ensure all team responsibilities are completed to the required standards.
Requirements:
  • Experience of working within a branded hotel environment, in a customer-facing role.
  • Ability to work well under pressure in a fast-paced environment, maintaining a positive can-do attitude.
  • Friendly, efficient team player with a visible leadership style.
  • Ability to train and develop the team, with a planned approach to managing the team.
  • Deliver excellent customer service, with a proactive approach to shift management and time management.
  • Enthusiastic, with the ability to multitask and work in a dynamic environment.
  • Opera PMS experience preferred.
What We Offer:
  • Discounted hotel room rates for you and your friends and family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty, saving you over £1000 per year.
  • Share of Service Charge.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.


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