Front Office Manager
4 weeks ago
We are seeking an experienced Front Office Manager to join our team at Holiday Inn Blackpool. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of the front desk.
Key Responsibilities:- Manage the day-to-day operations of the front desk, including overseeing shifts and managing guest expectations.
- Act as a Duty Manager on a rota basis, ensuring the hotel runs smoothly and efficiently.
- Lead and develop the front desk team to provide excellent guest service and ensure they are trained to deliver brand standards.
- Ensure all team responsibilities are completed to the required standards.
- Experience of working within a branded hotel environment, in a customer-facing role.
- Ability to work well under pressure in a fast-paced environment, maintaining a positive can-do attitude.
- Friendly, efficient team player with a visible leadership style.
- Ability to train and develop the team, with a planned approach to managing the team.
- Deliver excellent customer service, with a proactive approach to shift management and time management.
- Enthusiastic, with the ability to multitask and work in a dynamic environment.
- Opera PMS experience preferred.
- Discounted hotel room rates for you and your friends and family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty, saving you over £1000 per year.
- Share of Service Charge.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
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