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Front Office Manager

1 month ago

Blackpool, Blackpool, United Kingdom RBH Full time
Hotel Operations Manager

We are seeking an experienced Hotel Operations Manager to join our team at Holiday Inn Blackpool. As a key member of our management team, you will be responsible for the day-to-day running of the front desk, overseeing shifts, managing guest expectations, and delivering exceptional guest satisfaction.

Key Responsibilities:
  • Manage the front desk team to ensure seamless guest service
  • Act as a Duty Manager on a rota basis to ensure the smooth operation of the hotel
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Train and develop the team to meet brand standards
  • Ensure all team responsibilities are completed to the required standards
Requirements:
  • Experience of working in a branded hotel environment in a customer-facing role
  • Ability to work well under pressure in a fast-paced environment while maintaining a positive attitude
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to train and develop the team
  • Proactive shift management skills and great time management skills
What We Offer:
  • Market-related salary
  • Discounted hotel room rates for you and your friends and family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Share of Service Charge

We are an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable adjustments during our process, please contact us.