Front of House Team Lead
4 weeks ago
Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a vital role in supporting the management team to maintain the high standards that make our Lounges special. Your key responsibility will be to lead a team of 14 to ensure that every customer leaves satisfied, which they often do due to the excellent service provided.
The Role
- Lead from the front, setting a high pace for the team to deliver excellent service and maintain a clean and welcoming environment.
- Focus on the details, ensuring that every aspect of the customer experience meets our high standards.
- Develop a strong rapport with the team, providing guidance and support to help them grow and succeed.
- Work closely with the management team to maintain a positive and productive work environment.
The Benefits
- Tips shared equally among the team, based on hours worked.
- Paid breaks and staff food on every shift, regardless of hours worked.
- 50% discount on food in all three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives, including the opportunity to win an all-expenses-paid trip.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
What We're Looking For
- A motivated and experienced Supervisor, Team Leader, or front of house team member with a background in restaurants, bars, cafes, or coffee shops.
- Experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Excellent communication skills and the ability to build rapport and trust with the team.
- Self-motivation and the ability to work at pace with limited supervision while adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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