Front Office Manager

2 days ago


Blackpool, Blackpool, United Kingdom RBH Full time

Job Opportunity: We are seeking an experienced Front Office Manager to join our team at RBH Hospitality Management.

About the Role: As a Front Office Manager, you will be responsible for the day-to-day operations of the front desk, overseeing shifts, managing guest expectations, and delivering exceptional customer service.

Key Responsibilities:

  • Lead and manage a team of front desk staff to provide excellent customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze front desk operations to identify areas for improvement.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Train and develop team members to meet the highest standards of customer service.

Requirements:

  • Proven experience in a front office or customer service role.
  • Excellent leadership and communication skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Strong analytical and problem-solving skills.
  • Experience with hotel operations software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunities: RBH Hospitality Management is an equal opportunities employer and welcomes applications from diverse candidates.


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