Front Office Manager
2 days ago
Job Opportunity: We are seeking an experienced Front Office Manager to join our team at RBH Hospitality Management.
About the Role: As a Front Office Manager, you will be responsible for the day-to-day operations of the front desk, overseeing shifts, managing guest expectations, and delivering exceptional customer service.
Key Responsibilities:
- Lead and manage a team of front desk staff to provide excellent customer service.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze front desk operations to identify areas for improvement.
- Collaborate with other departments to ensure seamless guest experiences.
- Train and develop team members to meet the highest standards of customer service.
Requirements:
- Proven experience in a front office or customer service role.
- Excellent leadership and communication skills.
- Ability to work well under pressure and maintain a positive attitude.
- Strong analytical and problem-solving skills.
- Experience with hotel operations software and systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Equal Opportunities: RBH Hospitality Management is an equal opportunities employer and welcomes applications from diverse candidates.
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