Receptionist - Front Desk Associate
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team at The Imperial Hotel Blackpool. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-in and check-out processes, and ensuring a seamless experience for all visitors.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
- Process payments and handle cashiering duties during your shift, maintaining accurate records and ensuring all transactions are secure.
- Signpost guest requests to relevant departments, ensuring guests' comfort and satisfaction at all times.
Requirements
- A 'can-do' approach to guest interaction and service, with a focus on delivering exceptional customer experiences.
- The ability to multitask and prioritize workload, handling pressure and deadlines with ease.
- Good written and verbal communication skills, with a working knowledge of Microsoft Office packages.
What We Offer
- A competitive hourly rate of £11.77.
- A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, pension, and free meals on duty.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional service.
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