Strategic Engagement Manager

4 weeks ago

London, Greater London, United Kingdom Celonis Full time

About the Role:

Celonis is seeking a highly skilled Strategic Engagement Manager to support end-to-end implementations of our process mining technology across our largest and most strategic customers.

As a key member of our Celonis Services team, you will be responsible for articulating our product positioning to customers, collaborating with Sales, Partners, and Value Engineering to establish our Services Value proposition, and creating statements of work with customers during the pre-sales phase.

Key Responsibilities:

  • Plan, schedule, and manage project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.
  • Manage resources, schedule, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements.
  • Collaborate with senior executives, process owners, and technical teams within each customer to understand their goals, objectives, and requirements and to ensure their successful implementation.
  • Regularly communicate project status, covering key discussion items, action items, risks, and issues. As well as keeping projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting.
  • Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.
  • Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.
  • Contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.

Requirements:

  • Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently.
  • Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
  • Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant.
  • Strong communication skills in English and a background in consulting with a proven ability to manage Stakeholders and project timelines.
  • Experience in people managing consulting teams both onshore and offshore.
  • Experience in positioning Services, writing proposals, and 'statement of works' within a complete ecosystem (customers and partners).
  • Ability to effectively set and manage customer expectations.
  • Strong analytical skills, especially in applying technology solutions to core business problems.
  • Project management certifications (PMP, Prince2, or Safe/Agile).
  • Bachelor's or Master's in Computer Science, Engineering, Mathematics, or other related field.

About Celonis:

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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