Strategic Engagement Manager

2 weeks ago

London, Greater London, United Kingdom Siteimprove Full time
Job Description

We are seeking a highly skilled Strategic Engagement Manager to join our Siteimprove team. As a member of our implementation team, you will play a critical role in facilitating and driving value for our customers. Your primary responsibility will be to manage and execute software implementation projects, ensuring successful execution and a positive experience for our clients.

Duties and Responsibilities
  • Manage and facilitate all aspects of SaaS implementation projects, including scoping, execution, and change request management.
  • Work closely with executive project sponsors and stakeholders to define project goals and objectives.
  • Collaborate with customer stakeholders to define implementation plans and deliver against them.
  • Lead the implementation of coordinated sets of plans and programs to meet project goals and priorities.
  • Identify opportunities to deliver immediate value to customers while setting them up for long-term success.
  • Establish and manage communication and risk management plans.
  • Monitor and track project progress and work efforts on a daily/weekly basis, reporting project status to senior management and other stakeholders.
Requirements
  • Bachelor's degree in Business Administration, Communications, Marketing, or a related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
  • Minimum of 5 years of project management experience, preferably with SaaS products.
  • Excellent leadership and interpersonal skills.
  • Strong organizational, presentation, and coordination skills.
  • Ability to prioritize, work creatively, and perform tasks in time-critical situations.
  • Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones.
Preferred Qualifications
  • Formal project management training and/or certification, such as PMP Certification.
  • Proficient in software project implementation and project management tools.
  • Experience in writing business requirements and functional specification documents.

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