Merchant Support Specialist
5 days ago
Job Title: Merchant Support Specialist
About the Role:
This is an exciting opportunity to join our team as a Merchant Support Specialist, providing exceptional service to our merchants and partners. As a key member of our customer-facing team, you will be responsible for resolving payment-related issues, collaborating with internal teams, and maintaining in-depth knowledge of our systems.
Key Responsibilities:
- Analyze merchants' payments-related issues and provide sustainable solutions
- Collaborate with internal teams to resolve disputes and maintain in-depth knowledge of our systems
- Ensure superior customer service is provided to merchants through prompt response to their needs
Requirements:
- Customer Service: Professionally manage difficult or emotional customer situations
- Proactive Mindset: Identify gaps in processes or products that could potentially lead to merchant churn
- Extensive Product Knowledge: Maintain excellent knowledge of our portfolio of products and services
Salary:$50,000 - $60,000 per year
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