Merchant Support Professional

1 week ago


Belfast, United Kingdom Payroc WorldAccess Limited Full time

**Job Title:** Merchant Support Professional

Salary: $60,000 - $80,000 per annum

At Payroc WorldAccess Limited, we are seeking a highly skilled and motivated Merchant Support Professional to join our team. As a key member of our Merchant Support team, you will be responsible for providing exceptional service to our merchants, partners, and resellers.

Key Responsibilities:

  • Analyze merchants' payments-related issues and provide sustainable solutions.
  • Collaborate with internal teams to resolve disputes and address merchant concerns.
  • Maintain in-depth knowledge of payment systems and products.
  • Provide superior customer service to merchants and ensure their needs are met promptly.

Requirements:

  • Customer Service: Manage difficult situations, respond promptly to customer needs, and provide assistance as required.
  • Proactive Mindset: Identify gaps in processes or products that could lead to merchant churn.
  • Product Knowledge: Maintain excellent knowledge of payment products and services to understand merchants' needs.
  • Interpersonal Skills: Work with leadership to develop long-term solutions for process and service failure points.

Benefits:

  • Work-from-home opportunities.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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