Merchant Support Professional
1 week ago
**Job Title:** Merchant Support Professional
Salary: $60,000 - $80,000 per annum
At Payroc WorldAccess Limited, we are seeking a highly skilled and motivated Merchant Support Professional to join our team. As a key member of our Merchant Support team, you will be responsible for providing exceptional service to our merchants, partners, and resellers.
Key Responsibilities:
- Analyze merchants' payments-related issues and provide sustainable solutions.
- Collaborate with internal teams to resolve disputes and address merchant concerns.
- Maintain in-depth knowledge of payment systems and products.
- Provide superior customer service to merchants and ensure their needs are met promptly.
Requirements:
- Customer Service: Manage difficult situations, respond promptly to customer needs, and provide assistance as required.
- Proactive Mindset: Identify gaps in processes or products that could lead to merchant churn.
- Product Knowledge: Maintain excellent knowledge of payment products and services to understand merchants' needs.
- Interpersonal Skills: Work with leadership to develop long-term solutions for process and service failure points.
Benefits:
- Work-from-home opportunities.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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