Expert in Merchant Relations

5 days ago


Belfast, United Kingdom Payroc WorldAccess Limited Full time
Job Description:
Our company is seeking an Expert in Merchant Relations to join our team. In this role, you will be responsible for providing exceptional service to our merchants, partners, and resellers. You will analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions. Additionally, you will collaborate with internal teams to resolve merchants' payment-related concerns and maintain in-depth knowledge of functionalities for all systems used by the Merchant Support Team.

Responsibilities:
  • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions.
  • Collaborate with internal teams to resolve merchants' payment-related concerns.
  • Maintain in-depth knowledge of functionalities for all systems used by the Merchant Support Team.
  • Assist with exceptional and unusual situations or customer concerns with merchant processing and equipment.

Requirements:
- Customer Service experience
- Proactive mindset
- Extensive product knowledge
- Excellent interpersonal skills
- Ability to multitask and prioritize tasks efficiently

Salary: $65,000/year (estimated)
Benefits:
- Work from home option
- Opportunity to work in a collaborative and highly motivated environment


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