Operations Support Analyst

3 weeks ago


Belfast, United Kingdom Payroc LLC Full time
Job Summary:

Payroc LLC is seeking an Operations Support Analyst to join our team. This role will play a vital part in ensuring the smooth onboarding of merchants by performing various administrative tasks, such as processing applications, creating reports, and assisting with compliance requirements. The successful candidate will possess strong communication skills, be able to work in a fast-paced environment, and have experience in the payment processing industry or a similar regulated environment.

Main Responsibilities:

• Oversee end-to-end merchant onboarding, including reviewing applications and verifying information.
• Communicate with sales offices about merchant rate analysis and application status.
• Coordinate with internal teams to address issues in the onboarding process.

• Conduct merchant rate analysis to support Customer Care and Retention agents.
• Provide detailed analysis results to sales offices and stakeholders.

• Manage the distribution of 1099 forms to merchants and upload corrected forms to the IRS.

• Assist with customer service calls and manage pending closure requests from Customer Care.
• Participate in Swap Debit Calls and serve as a backup for the Retention Administrator when required.
• Execute daily sales office retention reporting and maintain data on the Dashboard.

Requirements:

• Strong communication skills with the ability to work patiently, professionally, and assertively in a fast-paced environment.
• Quick learner with the ability to grasp new ideas and concepts rapidly.
• Detail-oriented, responsible, and capable of multi-tasking and prioritizing time-sensitive responsibilities.
• Excellent phone etiquette and follow-up skills, with the ability to work independently on recurring, repetitive tasks.
• Ability to exercise sound judgment and maintain a customer service-focused approach.
• Demonstrated initiative, flexibility, and adaptability to changing business needs.
• Experience in the payment processing industry or a similar regulated environment is preferred.

The salary for this role is estimated to be around $58,000 - $68,000 per year.

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