Global Payment Specialist
5 days ago
We are seeking an experienced Global Payment Specialist to join our team at Payroc LLC. This individual will play a key role in supporting our operations by ensuring smooth merchant onboarding and retention. The successful candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have experience in the payment processing industry or a similar regulated environment.
Main Responsibilities:
• Oversee end-to-end merchant onboarding, including reviewing applications and verifying information.
• Communicate with sales offices about merchant rate analysis and application status.
• Coordinate with internal teams to address issues in the onboarding process.
• Conduct merchant rate analysis to support Customer Care and Retention agents.
• Provide detailed analysis results to sales offices and stakeholders.
• Manage the distribution of 1099 forms to merchants and upload corrected forms to the IRS.
• Assist with customer service calls and manage pending closure requests from Customer Care.
• Participate in Swap Debit Calls and serve as a backup for the Retention Administrator when required.
• Execute daily sales office retention reporting and maintain data on the Dashboard.
Requirements:
• Strong communication skills with the ability to work patiently, professionally, and assertively in a fast-paced environment.
• Quick learner with the ability to grasp new ideas and concepts rapidly.
• Detail-oriented, responsible, and capable of multi-tasking and prioritizing time-sensitive responsibilities.
• Excellent phone etiquette and follow-up skills, with the ability to work independently on recurring, repetitive tasks.
• Ability to exercise sound judgment and maintain a customer service-focused approach.
• Demonstrated initiative, flexibility, and adaptability to changing business needs.
• Experience in the payment processing industry or a similar regulated environment is preferred.
The salary for this role is estimated to be around $60,000 - $70,000 per year.
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