Merchant Support Specialist
7 months ago
Brook Street Recruitment is working on behalf of our client to recruit a telephone Customer Service Agent on a full time and permanent basis.
As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company's clients and partners.
Dealing with queries from these organisations and liaising internally with the company's other departments, you will quickly develop an in-depth knowledge of the company's products and services.
Duties
Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients' payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionalities for all systems
Ensuring that a first class customer service is provided to clients
Working shifts - 13.45pm to 22.15pm - you will be working one in 4 Saturdays
**Benefits of working in this role include**:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career
The salary for this role will start on 24k per annum - you will also get paid an extra £60 per month on top of your salary to cover the cost of your electricity and broadband.
PLEASE NOTE OUR CLIENT REQUIRES APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND TO BE ELIGIBLE FOR THESE ROLES - THIS IS FOR ON SITE TRAINING PURPOSES
PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN NORTHERN IRELAND
Brook Street (UK) Limited are en equal opportunities employer
-
Merchant Support Specialist
2 weeks ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeJob Title: Merchant Support SpecialistWe are seeking a skilled Merchant Support Specialist to join our team at Payroc WorldAccess Limited. As a key member of our support team, you will provide exceptional service to our merchants, partners, and resellers, ensuring their satisfaction with the level of service we provide.The ideal candidate will have excellent...
-
Merchant Support Specialist
4 weeks ago
Belfast, United Kingdom Payroc WorldAccess Limited Full time**Job Title:** Merchant Support Specialist**Location:** Remote (Work From Home)We are committed to providing exceptional service to our merchants, partners, and resellers. As a Merchant Support Specialist, you will be responsible for analyzing merchants' payments-related issues, assisting with disputes, and providing sustainable solutions.**Key...
-
Merchant Support Specialist
6 days ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeJob Title: Merchant Support SpecialistAbout the Role:This is an exciting opportunity to join our team as a Merchant Support Specialist, providing exceptional service to our merchants and partners. As a key member of our customer-facing team, you will be responsible for resolving payment-related issues, collaborating with internal teams, and maintaining...
-
Merchant Support Specialist
7 months ago
Belfast, United Kingdom Payroc Full timeMerchant Support Specialist **Department** Operations **Reports To** Merchant Support Manager, or equivalent position **Job Purpose** This role is to provide exceptional service to our merchants, partners, and resellers. Our merchants and partners will call into our call center, seeking information on their daily deposits, month-end statements, Payroc...
-
Merchant Support Professional
1 week ago
Belfast, United Kingdom Payroc WorldAccess Limited Full time**Job Title:** Merchant Support ProfessionalSalary: $60,000 - $80,000 per annumAt Payroc WorldAccess Limited, we are seeking a highly skilled and motivated Merchant Support Professional to join our team. As a key member of our Merchant Support team, you will be responsible for providing exceptional service to our merchants, partners, and resellers.Key...
-
Housekeeping Supervisor
6 months ago
Belfast, United Kingdom merchant Full timeThe 5* Merchant Hotel in Belfast is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. The Merchant Hotel...
-
Merchant Onboarding Coordinator
3 weeks ago
Belfast, United Kingdom Payroc LLC Full timeJob DescriptionThe Merchant Boarding Specialist is a crucial role within our team at Payroc LLC. This position plays a vital part in ensuring the smooth onboarding of merchants by performing various administrative tasks, such as processing applications, creating reports, and assisting with compliance requirements. This specialist works closely with...
-
Technical Support Agent for Merchants
2 weeks ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeAbout the Job: Technical Support Agent for MerchantsWe are seeking a skilled Technical Support Agent to join our Merchant Support team at Payroc WorldAccess Limited. As a key member of our support team, you will provide technical assistance to our merchants, resolving payment-related issues and ensuring their satisfaction with the level of service we...
-
Customer Service Representative
2 weeks ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeJob Description: Customer Service Representative - Merchant SupportWe are seeking a highly motivated and customer-focused Customeer Service Representative to join our Merchant Support team at Payroc WorldAccess Limited. As a key member of our support team, you will be responsible for providing exceptional service to our merchants, partners, and resellers,...
-
Customer Service Representative
1 week ago
Belfast, United Kingdom Payroc WorldAccess Limited Full time**Job Description:** Customer Service Representative - Merchant SupportSalary: $65,000 - $85,000 per annumWe are seeking a highly skilled Customer Service Representative to join our Merchant Support team at Payroc WorldAccess Limited. As a key member of our team, you will be responsible for providing exceptional service to our merchants, partners, and...
-
Expert in Merchant Relations
6 days ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeJob Description:Our company is seeking an Expert in Merchant Relations to join our team. In this role, you will be responsible for providing exceptional service to our merchants, partners, and resellers. You will analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions. Additionally, you will collaborate with...
-
Merchant Payment Specialist Lead
4 days ago
Belfast, United Kingdom Payroc Full timeAbout the RoleIn this position, you will collaborate with internal teams to address merchant payment-related concerns. You will maintain system knowledge, contribute to process improvement, and identify merchant issues to recognize trends and share reports.This is an excellent opportunity for someone who enjoys working in a collaborative environment and has...
-
Customer Service Representative
6 days ago
Belfast, United Kingdom Payroc WorldAccess Limited Full timeJob Overview:As a Customer Service Representative - Merchant Solutions, you will play a critical role in delivering exceptional service to our merchants, partners, and resellers. This position requires a strong understanding of our products and services, as well as excellent customer service skills. You will be responsible for analyzing merchants'...
-
Merchant Services Coordinator
1 week ago
Belfast, United Kingdom Payroc Full timeAbout the RoleThis is an exciting opportunity for a highly skilled professional to become a Global Payment Operations Professional at Payroc. As part of our team, you will be responsible for identifying merchant issues, recognizing trends, and sharing reports with internal teams.Key Responsibilities:Maintain system knowledge and contribute to process...
-
Executive Chef Assistant
3 weeks ago
Belfast, United Kingdom The Merchant Hotel Full timeExecutive Chef AssistantSalary: £32,000 - £45,000 per annumThe Merchant Hotel in Belfast is seeking an experienced Executive Chef Assistant to join their award-winning kitchen team. In this role, you will be responsible for supporting the head chef in maintaining high standards of quality, cleanliness, and hygiene while preparing creative dishes using...
-
Payment Solutions Specialist
1 week ago
Belfast, United Kingdom Payroc WorldAccess Limited Full time**Job Summary:** Payment Solutions SpecialistSalary: $70,000 - $90,000 per annumPayroc WorldAccess Limited is seeking a highly skilled Payment Solutions Specialist to join our Merchant Support team. As a key member of our team, you will be responsible for providing exceptional service to our merchants, partners, and resellers by analyzing and resolving...
-
Client Onboarding and Support Manager
6 days ago
Belfast, United Kingdom Payroc Full timeResponsibilitiesMaintain System Knowledge: Stay up-to-date with system changes, updates, and new features.Collaborate with Internal Teams: Work closely with internal teams to address merchant payment-related concerns.Process Improvement: Contribute to the continuous improvement of processes and systems.Identify Merchant Issues: Recognize trends and share...
-
Global Payment Specialist
3 weeks ago
Belfast, United Kingdom Payroc LLC Full timeJob Title: Global Payment SpecialistWe are seeking an experienced Global Payment Specialist to join our team at Payroc LLC. This individual will play a key role in supporting our operations by ensuring smooth merchant onboarding and retention. The successful candidate will possess excellent communication skills, be able to work in a fast-paced environment,...
-
Clerical Support Specialist
3 days ago
Belfast, United Kingdom REED Specialist Recruitment Full timeClerical Support SpecialistThe REED Specialist Recruitment is seeking a highly skilled and experienced Clerical Support Specialist to join their team in Belfast. In this role, you will provide essential support to the senior claims team, ensuring seamless communication with third-party solicitors and members of the public.The ideal candidate will possess a...
-
Accounts Support Specialist
1 week ago
Belfast, United Kingdom REED Specialist Recruitment Full timeAccounts Support Specialist OpportunityREED Specialist Recruitment is seeking an experienced Accounts Support Specialist to join a well-established organisation based just outside Belfast city centre. This is a great opportunity to work as part of a dedicated finance team and utilise your skills in accounting and finance to drive business success.The...