Volunteer Information Officer

1 week ago


Whitehaven, Cumbria, United Kingdom Transformation Unit Full time

Job Description: The role requires volunteers to provide support and information to patients, family, friends, carers, and staff at our Macmillan cancer information & support centre based at West Cumberland Hospital. Volunteers will work as part of a team to deliver high-quality services, responding to requests for information and/or support, providing information booklets, leaflets, and printouts, and making referrals to Welfare Rights/Benefits Adviser.

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Key Responsibilities:

  1. ">
  2. Providing an active listening service
  3. Answering the telephone and taking clear messages with the name and telephone number of the caller
  4. Responding appropriately to requests for information and/or support
  5. Providing information booklets, leaflets, and printouts where appropriate
  6. Making referrals to Welfare Rights/Benefits Adviser
  7. Signposting or referring service users to other services and sources of support
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Salary and Benefits: A competitive salary of £15 per hour, paid on a weekly basis, plus expenses and travel reimbursement. You will also receive training and development opportunities to enhance your skills and knowledge.



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