Customer Service Liaison
11 hours ago
**Role Description:** We are seeking an EV Charging Support Specialist to join our team at Park & Recharge, supporting our Charge Point Operator (CPO) firm in the electric vehicle (EV) charging services sector.
Key Duties:
- Establish relationships with customers, providing prompt and professional support.
- Regularly engage with customers to resolve issues, offer technical assistance, and develop software solutions.
- Process customer requests, including account maintenance, billing inquiries, and service needs.
- Remain updated on our products, services, and policies to deliver accurate customer information.
- Collaborate with colleagues to optimize customer support processes and enhance overall customer satisfaction.
- Provide insights to management on recurring customer concerns and potential areas for improvement.
Essential Requirements:
- Background in customer support or account management.
- Effective problem-solving skills and ability to manage customer complaints.
- Detailed and organized, with strong time management abilities.
- Familiarity with CRM software and support tools.
What We Offer:
- A salary of £26,000 - £31,000 per annum, depending on experience.
- Pension and paid holiday.
- Opportunities for career advancement in a rapidly growing industry.
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