Customer Service Liaison

4 weeks ago


Chelmsford, Essex, United Kingdom WR Logistics Full time
Job Title: Customer Service Liaison - Freight Forwarding

Job Summary: We are seeking a highly skilled Customer Service Liaison to join our Freight Forwarding team at WR Logistics.

Key Responsibilities:

* Communicate with customers to understand their requirements and ensure correct measures are in place to achieve customer satisfaction
* Develop and maintain effective working relationships with key customers to develop more business opportunities
* Liaise with customers and the Customs Department to ensure all documents are received and accurate
* Support the Sales team by handling, processing and following up rate quotations
* Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, vessel details, expected deliveries

Requirements:

* A background in freight forwarding is an advantage
* Media background is very desirable
* Ability to work well under pressure
* The ability to multi-task
* Customer service experience is essential

About WR Logistics:

At WR Logistics, we are committed to providing exceptional customer service and building strong relationships with our clients.

What We Offer:

* Competitive salary
* Opportunities for career development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.

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