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Front Desk Professional

1 month ago

Wilmslow, Cheshire East, United Kingdom Wilmslow Health Centre Full time

We are seeking a skilled and motivated Front Desk Professional to join our team at Wilmslow Health Centre. This is a fantastic opportunity to work in a dynamic and supportive environment, providing excellent patient care and administrative support.

Job Summary:

The successful candidate will be responsible for managing the practice's appointment system, handling incoming phone calls, and providing exceptional customer service to patients. They will also be involved in data entry, photocopying documents, and maintaining the reception area.

About the Role:

This is a full-time position, with a salary of £18,000 - £22,000 per annum, depending on experience. The ideal candidate will have excellent communication skills, strong IT abilities, and the ability to work independently as well as part of a team.

Key Responsibilities:

  • Manage the practice's appointment system
  • Handle incoming phone calls and respond to patient inquiries
  • Provide exceptional customer service to patients
  • Data entry, photocopying documents, and maintaining the reception area
  • Support clinical staff with general tasks and administrative duties
  • Action incoming emails and correspondence as necessary

Person Specification:

  • GCSE level or equivalent
  • Experience working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously

Benefits:

  • Free tea, coffee, biscuits, and Christmas Party
  • Located in the East Cheshire/South Manchester area, with excellent schools, shopping, and transport links