Customer Retention Manager
3 weeks ago
The CRM Manager will oversee a team of analysts to drive and develop a customer-centric strategy across CRM. This includes leveraging insights, technologies, and best practices to deliver a compelling communications strategy.
The successful candidate will report into the Head of Analytics and work closely with teams including Buying & Merchandising, Ecommerce, Brand & Studio. They will be responsible for managing complex campaign delivery, measuring performance, and providing insights on a weekly basis.
The ideal candidate will have significant commercial CRM experience, strong analytical skills, and excellent communication/presentation skills. They must be able to convert and communicate data to a wide range of audiences and build/maintain strong relationships across the business.
Key Responsibilities:
- Oversee a team of executives to plan and execute compelling communications across email, push, and SMS channels.
- Manage complex campaign delivery through team prioritization and planning.
- Measure performance of the CRM channels and provide performance insights on a weekly basis.
- Leverage insights and data to identify new opportunities for customer communications across personalization and segmentation.
What We Offer:
- A competitive salary of approximately £60,000 - £80,000 per annum.
- 33 days holidays (including bank holidays and birthday).
- Company pension scheme.
- Generous staff discount.
- Access to Employee Assistance Programme.
- Opportunities for professional development and career progression.
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