Customer Engagement Specialist

Company Overview:

We're a leading digital communications company dedicated to enhancing our customers' digital lives. Our Sales Team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join us in this mission.

About the Role:

This is an exciting opportunity to work with our Customers as a Sales Advisor, where you'll play a key role in understanding their needs and preferences, and provide them with tailored solutions that meet their requirements.

Key Responsibilities:

• \
• Talk to customers over the phone to understand their needs and preferences\
• Provide them with tailored solutions that meet their requirements\
• Work closely with our team to ensure seamless customer experience\
• Meet or exceed sales targets and KPIs\
• Stay up-to-date with product knowledge and technical skills to deliver excellent customer service\
• Collaborate with colleagues to share best practices and ideas\
• Participate in training and development programs to enhance your skills and knowledge\
• Contribute to creating a positive and inclusive work environment\
• Maintain accurate records and reports as required\
• Comply with all relevant policies, procedures, and regulatory requirements\
• Attend meetings, training sessions, and other events as required\
• Perform other duties as assigned by management\
• Beyond the Call of Duty: Contribute to community activities and volunteer opportunities to give back to the community\
• Optional Private Healthcare and Dental to protect yourself and your family\
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front\
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year\
• A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses\
• Support in carving your own career path\
• Volunteering days, so you can give back to your local community\
• A great team culture, meaningful support, and tailored training to help you build a lasting career\
• Paid time off for holidays, birthdays, and other special occasions\
• Paid sick leave and compassionate leave\
• Paid parental leave and adoption leave\
• Sick pay and maternity/paternity pay\
• Tax-free childcare vouchers\
• Free on-site parking and flexible working arrangements\
• Cycle-to-work scheme and gym membership discounts\
• Cafeteria and coffee machine on site\
• Vending machines and convenience store on site\
• Staff discount on EE and BT products\
• Negotiable annual leave entitlement\
• 25 days paid holiday per annum\
• Paid bank holidays\
• Access to on-site fitness classes and wellness programs\
• Health screening and flu vaccinations\
• Discounted rates on EE mobile plans and home broadband services\
• Paid parental bereavement leave\
• Additional day's annual leave for EE employees celebrating a significant milestone birthday (e.g., 30th, 40th)\
• Unlimited electronic device discounts through the Employee Discount Platform\
• Disability employment initiatives\
• Family-friendly workforce\
• Flexible working hours\
• Gender pay gap reporting\
• Giving Back\
• Friendly Onboarding Program\
• Integrated Talent Management System\
• New hire surveys\
• Regular Wellness Sessions\
• Supportive Work Environment\
• Team Social Events\
• Wellness Champion Network\
• Remote Working Policy\
• Diverse and Inclusive Workplace\
• Equal Opportunities Employer\
• Feedback Mechanisms\
• Job Evaluation Process\
• Skills Development Initiatives\
• Succession Planning\
• Employee Referral Scheme\
• Informal Feedback Discussions\
• Elderly Care Benefits\
• Foster Carer Benefits\
• Guardianship Leave Benefits\
• Shared Parental Leave Benefits\
• Adoption Leave Benefits\
• Maternity Leave Benefits\
• Paternal Leave Benefits\
• Parental Bereavement Leave Benefits\
• Pregnancy Leave Benefits\
• Jury Service Pay\
• Long Service Awards\
• Mental Health Benefits\
• Rapid Rehousing Payments\
• Sickness Absence Guidelines\
• Sickness Leave Benefits\
• Take-up Schemes\
• Time Off For Dependants\
• Travel To Work Loans\
• Turnover Bonus\
• Vacation Allowance\
• Reserve Forces and Cadets Association (RFCA) benefits\
• Triangular Employment Contract\
• Transfer Of Undertakings Protection Of Employees (TUPE) rights\
• Useful links to external websites\
• Updated Job Title Information\
• Male Survivors' network\
• Managing Managers programme\
• LGBTQ+ Pride group\
• Community Days Programme\
• Blooming marvellous mental health programmes\
• Changing Places facilities\
• Transport Money loans\
• Voucher schemes\
• Welcome packs\
• Working Parents Group\
• Zoom accessibility features\
• Inspirational Performance Enablement Programme\
• Benefits Portal\
• Champion networks\
• Family Council\
• More financial wellbeing resources available through online resources\
• Emotional Wellbeing Resources\
• Increased shift payments\
• Loss of income insurance\
• Overseas interviews\
• Please note regarding additional responsibilities and requirements\
• School leaver finance package\
• Springboard\
• Teleworking\
• Telephone based interview guidance\
• TelPay\
• Business transformation projects\
• Service delivery performance goals\
• Reward and recognition schemes\
• Hours changed prior to each new quarter\
• Tuition fees refund\
• Assistant mentorship position available\
• Virtual reality tools\
• Information technology start-up acceleration\
• Best practice digital transformation\
• Regional working initiative\
• Inspire Office Operations\
• Join regional spotlight workshop\
• Find someone who knows you well\
• Professional side project sponsorship\
• Micro-blogging feature\
• International collaboration fund\
• Nominate another colleague\
• Development budget available\
• Share information between colleagues\
• Senior employee wellbeing champions\
• Progress monitoring process\
• End-of-year achievements report\
• Rolling program of skills workshops\
• Goal setting\
• Guest lectures\
• Launch a remote working pilot\
• Up-skill/ re-skill framework\
• Ideas generation sessions\
• No boundary discussion forum\
• Basis for grade progression\
• Tech industry collaborations\
• Set aside focused time\
• Engagement champion\
• Liaise with department heads\
• User satisfaction surveys\
• Direct communication\
• Computer-based assessment\
• System administrator access request\
• Live chat assistance\
• Volume purchase limit waiver\
• Ongoing assistant feedback\
• Monthly town hall presentations\
• Personalised job description and objectives\
• Presentation preparation materials\
• Quarterly performance review\
• Guidelines on website use\
• Key performance indicators update\
• Pre-annual appraisal form\
• Internal communication channels\
• Assistance portal\
• Curriculum Vitae upload guide\
• Asynchronous mentoring\
• Appointment booking system\
• Support catalogues\
• Broadband installation cost repayment\
• Microsoft Teams usage guidelines\
• Annual allowance reimbursement scheme\
• Error compensation\
• Gift cards\
• Advance notice periods\
• Performance trends and action plan\
• Special Recognition Award\
• Public Holiday Arrangements\
• Carers leave policy\
• Onsite COVID19 vaccination\
• Veterans at Work Charter\
• Expenses claims\
• Green Commute\
• Reference checks\
• Mandatory car sharing\
• Relocation Expenses for permanent moves\
• Flexible term and condition changes\
• Movement and demotion guidance\
• Moving costs reimbursement for relocation outside London Zone 1\
• New starter questionnaire\
• Rules governing service\
• Partner companies\
• Services supplied under contract\
• Software usage \
• Terms and Conditions of Employment\
• Host Country International Terms and Conditions\
• Site Management Agreement\
• Supplementary Terms and Conditions\
• Extended Hours Salary Supplement\
• EMI Term Tracker\
• Survey completion reward scheme\
• Parent absence within school holidays\
• Expanded Professional Holidays Offer\
• Main contact details for current ADE projects\
• Last reviewed date reference\
• Returning officer nominations\
• Room protection\
• Royalties principles\
• Redirect preference\
• Available standard furniture packages\
• Grant automatic enhancement intervals for Hyperbac Change Window notifications\
• Chapter ten set three legal page nine reply\
• Counterfit software messages\
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