Customer Service Representative

2 days ago


Washington, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000
Job Title: Customer Service Representative

About the Role:
The beBee Professionals team is seeking a skilled Customer Service Representative to work in Washington, UK. As the first point of contact for customers, you will provide exceptional service and resolve queries efficiently.

Key Responsibilities:
- Handle customer inquiries via phone, email, and chat platforms
- Provide accurate information about products and services
- Resolve customer issues promptly and escalate when necessary
- Process orders and manage account information
- Maintain records of customer interactions and follow-up tasks

Requirements:
- Previous experience in a customer-facing role preferred
- Excellent communication and problem-solving skills
- Ability to handle high-volume queries while maintaining attention to detail
- Proficiency in Microsoft Office and CRM systems

Benefits:
- Competitive salary (£25,000 - £35,000 per year) with performance-based incentives
- Pension scheme and healthcare benefits
- Training and development opportunities
- Supportive work environment with clear career progression

Salary Estimate: £27,500 per year (based on average industry standards in Washington, UK).



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