Customer Service Ambassador

4 days ago


Washington, Sunderland, United Kingdom Betting & Gaming Limited Full time

We are looking for a talented Retail Customer Service Executive to join our team in Entain. As a key member of our Shop team, you will be responsible for delivering top-notch customer service and driving standards on a daily basis.

About the Role

This is an exciting opportunity to work in a dynamic environment where no two days are ever the same. You will be working with customers, helping them to understand our products and betting terminals, and providing excellent service to ensure their needs are met.

As a Retail Customer Service Manager, you will be responsible for maintaining high shop standards, opening or closing the shop as needed, and reporting to the Shop Manager. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, which will vary week to week.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

About Us

Entain is a leading company in the gaming industry, offering a range of exciting opportunities for those who share our passion for delivering exceptional customer experiences.

We pride ourselves on being a values-driven organization, committed to doing what's right for our customers, colleagues, and partners. If you're passionate about delivering outstanding customer service and have a keen eye for detail, we'd love to hear from you.

Requirements
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Previous experience in a customer-facing role (desirable)
Benefits

We offer a competitive salary of £11.80 per hour, plus a range of benefits including:

  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support

If you're interested in this exciting opportunity, please submit your application. We look forward to hearing from you



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