Front Desk Associate

4 weeks ago


Liverpool, Liverpool, United Kingdom Dixie Dean Hotel Full time

About the Role:

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Dixie Dean Hotel. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable stay with us.

Your Key Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Register guests and assign rooms, ensuring all necessary information is obtained
  • Answer phone calls and respond to inquiries or direct calls to the appropriate department
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest complaints or concerns with patience and professionalism
  • Process payments and maintain accurate records of guest transactions
  • Assist with check-out procedures and ensure guest satisfaction before departure
  • Maintain a clean and organized front desk area

What We're Looking For:

  • Excellent phone etiquette and communication skills
  • Bilingual or multilingual proficiency is a plus
  • Strong customer service skills with the ability to handle difficult situations calmly
  • Attention to detail and the ability to multitask in a fast-paced environment
  • Proficient in using computer systems and hotel management software

Working with Us:

  • Full-time and part-time positions available
  • Proudly serving the local community since [insert date]
  • Award-winning hospitality team

Compensation and Benefits:

£10.18-£11.44 per hour

16-32 hours per week

Tips

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

On-site parking

Expect a fun and dynamic work environment, with opportunities for growth and development.



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