Facilities Helpdesk Coordinator

4 weeks ago


Newcastle upon Tyne, United Kingdom Tetra Tech Full time
About the Role
Tetra Tech is seeking a skilled Helpdesk Administrator to join our Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.

Key Responsibilities
• Maintain the CAFM system and administer reactive requests from inception to completion
• Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor or member of the facilities team
• Proactively update open work orders, liaise with sites and manage works requests through to satisfactory resolution, updating CAFM and customers accordingly

Requirements
• Excellent customer service with a confident approach
• An eye for detail
• Able to build relationships
• Driven to understand the operational requirements of the buildings we occupy
• Flexible approach to meet deadlines and urgent requests

About Tetra Tech
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.

What We Offer
We provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.

Equal Opportunities Employer
Tetra Tech is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity / shared parental leave.

Flexible Working
We are very happy to discuss flexible working, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.

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