Helpdesk Coordinator

6 months ago


Newcastle upon Tyne, United Kingdom Atalian Servest Full time

**Job Reference: TS/JP/10-03/812/3**

**Job Title: Helpdesk Coordinator**

**Location: Site Based**

**Site Address: Newcastle**

**Postcode: NE12 9TR** -**_Applicants must have the right to work in the UK_**

**Pay Rate: £10.42**

**Contract**:Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 37.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.

**Role Overview**

We are currently recruiting for a Helpdesk Coordinator to join our passionate and driven team based at our Site in Newcastle

**Benefits**
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Access to ‘Wagestream’ - a financial well-being tool
- Wide range of retail discounts
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the workforce, allocating work to Porters and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs on the CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Co-ordinating and supporting the Porterage team across the HMRC contract including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating database of quotations, overtime and compliance documentation, where requested.

**About You**:

- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Morson Talent Full time

    About the RoleWe are seeking a Helpdesk Administrator to join our Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.You will be responsible for overseeing the facilities helpdesk, including dealing with reactive property related issues, such as logging...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Property and Facilities Helpdesk Co-ordinator - Newcastle (Hybrid Working) - Permanent Opportunity About the Role Our client are looking for a Helpdesk Administrator to join their Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores they occupy. You will be...


  • Newcastle upon Tyne, United Kingdom Morson Talent Full time

    Property and Facilities Helpdesk Co-ordinator - Newcastle (Hybrid Working) - Permanent OpportunityAbout the Role Our client are looking for a Helpdesk Administrator to join their Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores they occupy. You will be responsible...


  • Newcastle upon Tyne, United Kingdom Tetra Tech Full time

    About the RoleTetra Tech is seeking a skilled Helpdesk Administrator to join our Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.Key Responsibilities• Maintain the CAFM system and administer reactive requests from inception to completion• Assign...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    We are seeking a highly experienced Facilities Manager to join our team at Jackson Hogg Ltd. This is an exciting opportunity for a professional to take on a leadership role and drive change within our department.The successful candidate will be responsible for:Leading and managing the helpdesk to ensure efficient coordination and communication across all...

  • Facilities Manager

    1 month ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    We are working exclusively with our client in thier search for a Facilities Manager. This role offers the chance for an experienced factilities professional to come in help affect change within the department. The role will involve travel and management of sites across the UK and Ireland, but is predominantly based in the Head Office of Newcastle. You will...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    We are seeking a highly skilled Facilities Management Professional to join our team at Jackson Hogg Ltd. This role offers the opportunity to make a significant impact on our facilities operations and drive continuous improvement in service delivery and operational efficiency.The successful candidate will be responsible for:Leading and managing the helpdesk...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time

    Service Delivery ManagerAre you a skilled Service Manager looking for a new challenge? We have an exciting opportunity for a Service Delivery Manager to join our team at CBW Staffing Solutions.The main purpose of this role will be to ensure clients are serviced, provide quotes and manage teams of engineers and work alongside the Helpdesk and Business Support...


  • Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full time €75,000

    Service Director - Newcastle - £75K + Car Allowance Would you like to work at one of the most recognised and established HVAC specialists providers in Newcastle? Have you got a proven track record with the HVAC for the commercial building services industry? An excellent opportunity has arisen to join one of the leading companies in the...


  • Newcastle upon Tyne, United Kingdom Everyturn Full time

    We have a great opportunity for a proactive, conscientious and responsible Estates and Facilities Assistant to join our friendly and hardworking team. Working from our Head Office, the post-holder will be responsible for supporting the day-to-day administrative duties of the Estates Department, acting principally as a helpdesk function. The role will also...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    IT Manager Job DescriptionCareers Plus is seeking an experienced IT Manager to lead and manage our clients' IT infrastructure.Key Responsibilities:Oversee and maintain the company's hardware, software, networks, and servers to ensure optimal performance and minimal downtime.Lead efforts to protect our data and systems by implementing robust security measures...


  • Stratford-upon-Avon, Warwickshire, United Kingdom VINCI Facilities Full time

    Job DescriptionWe are seeking an experienced Assistant Facilities Manager to join our team at VINCI Facilities. The successful candidate will be responsible for supporting the Facilities Manager in delivering our Hard Maintenance service stream and coordinating operational administration.The ideal candidate will have a background in facilities administration...

  • IT Manager

    2 months ago


    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    IT Manager Glasgow, Edinburgh, Newcastle Hybrid Are you an experienced IT professional with a passion for driving innovation and optimizing technology solutions? Careers Plus are partnered with a business on an exclusive basis to hire an IT Manager to lead and manage our clients IT infrastructure.Key Responsibilities:IT Infrastructure Management: Oversee and...

  • IT Manager

    2 months ago


    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    IT Manager Glasgow, Edinburgh, Newcastle Hybrid Are you an experienced IT professional with a passion for driving innovation and optimizing technology solutions? Careers Plus are partnered with a business on an exclusive basis to hire an IT Manager to lead and manage our clients IT infrastructure.Key Responsibilities:IT Infrastructure Management: Oversee and...

  • IT Manager

    2 months ago


    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    IT Manager Glasgow, Edinburgh, Newcastle Hybrid Are you an experienced IT professional with a passion for driving innovation and optimizing technology solutions? Careers Plus are partnered with a business on an exclusive basis to hire an IT Manager to lead and manage our clients IT infrastructure. Key Responsibilities: IT Infrastructure Management: ...

  • Service Director

    3 weeks ago


    Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full time €75,000

    Service Director - Newcastle - £75K + Car Allowance Would you like to work at one of the most recognised and established HVAC specialists providers in Newcastle? Have you got a proven track record with the HVAC for the commercial building services industry? If so please read on... An excellent opportunity has arisen to join one of the leading...

  • Service Manager

    2 months ago


    Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time

    Service Manager - Newcastle - £70K + Car Allowance    Would you like to work at one of the most recognised and established HVAC specialists providers in Newcastle? Have you got a proven track record with the HVAC for the commercial building services industry? If so please read on...   An excellent opportunity has arisen to join one of the leading...


  • Stratford-upon-Avon, Warwickshire, United Kingdom VINCI Facilities Full time

    At VINCI Facilities, we are seeking a highly skilled and motivated Facilities Coordinator Developer to join our team. This is a full-time position with an estimated salary of £35,000 - £45,000 per annum.The successful candidate will have a strong background in facilities administration and helpdesk/planning, with experience in managing PPM programmes and...

  • Service Director

    2 weeks ago


    newcastle-upon-tyne, tyne and wear, United Kingdom CBW Staffing Solutions Ltd Full time

    Service Director - Newcastle - £75K + Car Allowance Would you like to work at one of the most recognised and established HVAC specialists providers in Newcastle? Have you got a proven track record with the HVAC for the commercial building services industry? If so please read on... An excellent opportunity has arisen to join one of the leading companies in...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Randstad Construction & Property Full time

    Job Title: Compliance and Safety AdministratorJob Summary: We are seeking an experienced Compliance and Safety Administrator to join our team in Manchester. The successful candidate will be responsible for providing administrative support for our clients across various sites.Key Responsibilities:Provide administrative support for the specific contractOperate...