Facilities Helpdesk Coordinator

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Morson Talent Full time

About the Role

We are seeking a Helpdesk Administrator to join our Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.

You will be responsible for overseeing the facilities helpdesk, including dealing with reactive property related issues, such as logging and allocating work requests to contractors, ensuring they are dealt with effectively and in a timely and professional manner.

You will also assist with the delivery of the Planned Preventative Maintenance (PPM) contract.

Key Responsibilities:

  • Act as a central point of contact for property and facilities related matters pertaining to the leased properties we occupy
  • Maintain the CAFM system and administer reactive requests from inception to completion
  • Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor or member of the facilities team
  • Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts and manage customer expectations accordingly
  • Seek and recommend appropriate contractors where existing supplies are not suitable

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