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Facilities Operations Specialist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tetra Tech Full time
About the Role
Tetra Tech is a leading provider of high-end consulting and engineering services. We are seeking a Facilities Operations Specialist to join our Property & Facilities team. The successful candidate will be the first point of contact for all internal facilities matters related to our leased offices and stores.

This role is responsible for overseeing the facilities helpdesk, including dealing with reactive property-related issues, logging and allocating work requests to contractors, and ensuring they are dealt with effectively and in a timely and professional manner. The role also involves assisting with the delivery of the Planned Preventative Maintenance (PPM) contract. The ideal candidate will have the opportunity to make this role their own and develop both personally and professionally.

Responsibilities
• Act as a central point of contact for property and facilities-related matters pertaining to our leased properties.
• Maintain the CAFM system and administer reactive requests from inception to completion.
• Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor, or member of the facilities team.
• Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts, and manage customer expectations accordingly.
• Seek and recommend appropriate contractors where existing supplies do not cover the task and maintain contractor records.
• Proactively update open work orders, liaise with sites, and manage works requests through to satisfactory resolution, updating CAFM and customers accordingly.
• Raise quote requests and Purchase Orders.
• Utilise our contractors' own Elog books to establish the status of reactive and PPM works.
• Update statutory compliance trackers in conjunction with other members of the team.
• Co-ordinate booking in contractors to sites for all PPM and reactive works.
• Recognise and escalate any issues as appropriate.
• Undertake detailed administration responsibilities as required.

Requirements
• Experience of operating within a facilities helpdesk role and knowledge of building-related matters.
• Excellent customer service with a confident approach.
• An eye for detail.
• Able to build relationships.
• Driven to understand the operational requirements of the buildings we occupy.
• Able to work at a fast pace and under time-critical scenarios.
• Flexible approach to meet deadlines and urgent requests. Overtime may be required occasionally to meet the demands of the role.
• Resilient to cope with these conflicting demands.
• Demonstrated use of Excel and Word, and experience in the use of a CAFM or other similar property database preferred.

About Tetra Tech
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave.
We are happy to discuss flexible working, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you get the most out of your work/life balance.