Strategic Facilities Operations Manager

3 weeks ago

London, Greater London, United Kingdom Kennedys Full time

This role reports directly to the Head of FM UK & EMEA, overseeing all facilities functions for offices within the area of responsibility. Strong focus on internal stakeholder engagement and effective communication are essential.

Drive operational performance in line with company targets and objectives, ensuring alignment with Kennedys' wider goals.

Responsibility includes comprehensive contract management, building relationships with contractors while delivering SLAs and KPIs. Also involved in tendering, contractor selection, and performance reviews.

Maintain Health and Safety (H&S) and Environmental compliance across buildings, promoting safe working practices and reporting necessary information to leadership.

Understand commercial aspects of budgets and financial performance, managing office expenses to identify cost efficiencies through service lines. Review drivers of spending and provide mitigating actions where possible.

Deliver high-performing soft & hard FM services across offices, providing consistency and understanding of regional portfolio constraints.

Align processes and procedures across offices, identifying areas for improvement and proactively finding solutions.

Work with wider facilities teams and SFMs to ensure a unified approach.

The Facilities team provides strategic support on projects, risk management, contract management, budget management, and adherence to local regulations and ISO standards. They have a presence in all Kennedys offices.

Key responsibilities:

  • Be the subject matter expert for the FM team and offices within remit
  • Lead and mentor on-site team members to be high-performing and multi-skilled workforce
  • Ownership of operational aspects of Facilities Management service provision, provided by outsourced partners and in-house teams
  • Budget planning, forecasting, analysis, and tracking
  • Accountability for development and implementation of Environmental targets, health and safety compliance

Required experience:

  • A proactive, service-driven attitude and ability to work under pressure with differing demands
  • Knowledgeable on best practice within a performance-driven professional services organisation
  • Dedication to the facilities management sector and analytical approach to improvements
  • Understanding of the value that a robust facilities department has on organisational performance
  • BIFM 4 or above or equivalent; substantial multi-site FM Operational experience may be considered without the qualification
  • NEBOSH General Certificate or willing to undertake relevant facilities management experience within a professional services environment
  • Effective contract management and performance-driven success
  • Comprehensive statutory and regulatory knowledge and understanding in FM, H&S, and Environmental
  • Excellent administration skills with strong Excel skills
  • Self-motivated, confident individual able to work under pressure on multiple tasks, delivering excellent client service
  • Excellent communication skills
  • Ability to identify and manage risk
  • Ability to travel between UK offices to maintain single-team ethos
  • Team player

Salary: £55,000 - £65,000 per annum depending on experience.

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