Customer Service Desk Lead
2 days ago
At Deskpro Ltd, we're revolutionising the customer support industry with our innovative helpdesk software platform.
We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. As a key member of our growing team, you'll have the opportunity to make a real impact and develop your skills in customer support for B2B software.
This role is perfect for someone who's experienced in communicating with customers via various channels and has a passion for problem-solving. Every day will be different, but you can expect things like:
- Investigating questions from customers, helping users set up configurations that work best for their businesses, and assisting with onboarding.
- Communicating with our customers (and potential customers) via support tickets, live chat, voice, and social media - all through Deskpro.
- Testing for and logging software bugs, escalating as necessary to technical support, and following up with users once they've been resolved.
- Updating help content built into Deskpro and writing new content as we launch new features.
- Helping new customers with the onboarding process, including configuration and training sessions.
- Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.
Our salary range for this position is £40,000 - £55,000 per annum, depending on experience, making it an excellent opportunity to grow your career in customer support.
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