Customer Service Desk Lead

2 days ago


Wimbledon, Greater London, United Kingdom Deskpro Ltd Full time

At Deskpro Ltd, we're revolutionising the customer support industry with our innovative helpdesk software platform.

We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. As a key member of our growing team, you'll have the opportunity to make a real impact and develop your skills in customer support for B2B software.

This role is perfect for someone who's experienced in communicating with customers via various channels and has a passion for problem-solving. Every day will be different, but you can expect things like:

  • Investigating questions from customers, helping users set up configurations that work best for their businesses, and assisting with onboarding.
  • Communicating with our customers (and potential customers) via support tickets, live chat, voice, and social media - all through Deskpro.
  • Testing for and logging software bugs, escalating as necessary to technical support, and following up with users once they've been resolved.
  • Updating help content built into Deskpro and writing new content as we launch new features.
  • Helping new customers with the onboarding process, including configuration and training sessions.
  • Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.

Our salary range for this position is £40,000 - £55,000 per annum, depending on experience, making it an excellent opportunity to grow your career in customer support.



  • Wimbledon, Greater London, United Kingdom Deskpro Ltd Full time

    We are seeking an experienced Helpdesk Support Specialist to join our growing team at Deskpro Ltd. This role offers a unique opportunity for someone passionate about delivering exceptional customer service to work with innovative helpdesk software and become an integral part of our business.Key Responsibilities:Investigate customer inquiries, providing...


  • Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    Estimated Salary Range:$61,500 - $83,250 per year, depending on experience and qualifications.About the RoleThe successful candidate will be responsible for providing help desk support, answering calls from clients, processing emails, and investigating queries or escalating them to the 2nd line support team as necessary.Key ResponsibilitiesProvide help desk...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    At Deskpro Ltd., we're on a mission to revolutionize the customer support industry with our innovative helpdesk software platform. As a Helpdesk Support Specialist, you'll be part of our growing team and play a key role in delivering exceptional customer service to our clients.About the RoleYou'll be a core member of our support team, working closely with...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd Full time

    Company Overview">At Deskpro Ltd, we're revolutionising the customer support industry with our innovative helpdesk software platform. This cutting-edge technology empowers thousands of companies worldwide by providing them with award-winning customer support software (SaaS) that enables exceptional customer service.

  • Team Lead

    1 week ago


    Wimbledon, Greater London, United Kingdom Grafton Group Full time

    Job Title: Team Lead - Sales and Customer ServiceLocation: Various locations within Grafton GroupEstimated Salary: £35,000 - £55,000 per annumAbout the RoleThis is an exciting opportunity for a motivated and experienced individual to join our team as a Team Lead - Sales and Customer Service. As a key member of the sales team, you will be responsible for...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    Are you ready to take your customer support skills to the next level? As a Help Desk Operations Manager at Deskpro Ltd., you'll have the opportunity to make a real impact on our customers' experiences. Our award-winning helpdesk software platform empowers thousands of companies to deliver exceptional customer service, and we're looking for a skilled...


  • Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    Job DescriptionYour Role: As a Customer Support Analyst, you will be working within the Support Team providing software support and basic training to users of Intelligent Office.Key Responsibilities:Provide help desk support, answering calls from clients and processing emails.Investigate and resolve queries or escalate them to the 2nd line support team as...


  • Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    Intelliflo Ltd is a leading provider of technology solutions for the financial advisory industry. We are seeking an experienced Customer Support Analyst to join our team in England, United States, or India.Job DescriptionThe successful candidate will provide software support and basic training to users of Intelligent Office, contributing content to the...


  • Wimbledon, Greater London, United Kingdom Rentokil Initial Full time

    We are seeking a Customer Service Driver to join our team as a Customer Service Driver at Rentokil Initial. As a key member of our team, you will be responsible for visiting customers' premises to collect and replenish feminine hygiene bins, nappy bins, and other Initial products.The ideal candidate will have a full UK driving license with at least one year...


  • Wimbledon, Greater London, United Kingdom Safestore Holdings PLC Full time

    About Our Company CultureWe believe that our people are our greatest asset, and we're committed to creating a positive and supportive work environment. As a Customer Service Director at Safestore, you will play a key role in delivering exceptional customer experiences and driving sales growth.In this role, you will lead a team of sales professionals, develop...


  • Wimbledon, Greater London, United Kingdom Rentokil Initial Full time

    Key ResponsibilitiesAs a Customer Service Driver for Rentokil Initial, your primary responsibilities will include:Collecting and replenishing washroom hygiene products at customers' premises in Wimbledon and surrounding areas.Providing excellent customer service and communication skills to ensure customer satisfaction.Operating a company van and managing...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    As a Customer Service Desk Executive at Deskpro Ltd., you'll be responsible for providing top-notch customer support and ensuring seamless interactions between our customers and our helpdesk software platform.About the Job ResponsibilitiesYou'll handle a wide range of customer inquiries, from simple queries to complex technical issues, using your expertise...

  • Technical Analyst

    2 weeks ago


    Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    We are seeking a skilled Technical Analyst to join our Customer Support team in England, United States, or India. As a Technical Analyst, you will be responsible for providing software support and basic training to users of Intelligent Office.Job DescriptionResponsibilities include:Providing help desk support – answering support calls from clients and...


  • Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    About the OpportunityIntelliflo Ltd is committed to widening access to financial advice through leading technology. We are seeking a Customer Service Professional to join our Support Team. This role comes with a competitive salary of £38,000 - £42,000 per annum, based on experience.Key Responsibilities• Offer outstanding customer service through various...


  • Wimbledon, Greater London, United Kingdom Portman Dental Care group. Full time

    At Portman Dental Care group, we are seeking a dedicated and passionate individual to join our team as a Dental Front Desk Coordinator. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support.We estimate the annual salary for this role to be around £42,000, based on industry...


  • Wimbledon, Greater London, United Kingdom TOPPS TILES Full time

    Company Overview: Topps Tiles is a leading tile specialist in the UK, selling only the best quality on-trend products. Our company has grown to incorporate over 1,500 experts and 350 stores nationwide. We are committed to providing exceptional customer service and great value.Salary: £35,000 - £45,000 per annum, depending on experience.Job Description: As...

  • Database Architect

    2 months ago


    Wimbledon, Greater London, United Kingdom Deskpro Ltd Full time

    Job OverviewWe are seeking an ambitious Technical Product Lead with experience in database design, SQL, and reporting to join our Product team at Deskpro Ltd, improving our help desk software to provide better online customer service.


  • Wimbledon, Greater London, United Kingdom Selco Builders Warehouse Full time

    Job Title: Customer Service AssistantWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Assistant.The successful candidate will be responsible for working in a team to provide excellent customer service, operate forklifts, and accurately pick stock for customer orders.We offer a competitive salary of £20,000 -...


  • Wimbledon, Greater London, United Kingdom Office Angels Full time

    Job Title: Customer Service RepresentativeThis exciting opportunity has arisen for a skilled Customer Service Representative to join our client's dynamic team in Wimbledon. As a Temporary Telesales Executive, you will be responsible for reaching out to existing customers via phone to discuss upcoming events.Key Responsibilities:Foster strong relationships...


  • Wimbledon, Greater London, United Kingdom CV-Library Full time

    About the Role: Perfect Placement is a reputable automotive recruitment agency based in the Wimbledon area. We are currently recruiting for a Service Advisor to join our team. The ideal candidate will be a highly skilled and experienced individual who can provide exceptional customer service and has a strong understanding of Motor Dealership Database...