Customer Service Director

3 days ago


Wimbledon, Greater London, United Kingdom Safestore Holdings PLC Full time
About Our Company Culture

We believe that our people are our greatest asset, and we're committed to creating a positive and supportive work environment. As a Customer Service Director at Safestore, you will play a key role in delivering exceptional customer experiences and driving sales growth.

In this role, you will lead a team of sales professionals, develop and implement customer service strategies, and collaborate with the wider team to ensure seamless operations. The ideal candidate will have previous experience in a management role, strong commercial acumen, and excellent leadership skills.

Key Responsibilities
  1. Lead the customer service team through coaching and providing constructive feedback
  2. Develop and implement customer service strategies to improve satisfaction and loyalty
  3. Collaborate with the wider team to ensure seamless operations
  4. Monitor and report on customer feedback and satisfaction levels
What We Offer
  • A competitive salary of £38,000 - £43,000 per annum, based on performance
  • Bonuses of up to 35% of basic monthly salary for achieving targets
  • Enhanced parental leave and pension scheme
  • Healthcare cash plan and wellbeing initiatives
  • Sharesave scheme and colleague discounts on Safestore products and services
About You
  • Previous experience in a management role, preferably in customer service or sales
  • Strong commercial acumen and ability to drive business growth
  • Excellent leadership and communication skills
  • Ability to work under pressure and meet deadlines


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