Customer Service Desk Executive

4 days ago


Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

At Deskpro Ltd., we're on a mission to revolutionize the customer support industry with our innovative helpdesk software platform. As a Helpdesk Support Specialist, you'll be part of our growing team and play a key role in delivering exceptional customer service to our clients.

About the Role
  • You'll be a core member of our support team, working closely with customers via support tickets, live chat, voice, and social media – all through Deskpro.
  • Our customers use Deskpro in various ways and integrate it with other products and services. You'll encounter new challenges regularly, with opportunities to learn and find answers.
  • As a Helpdesk Support Specialist, you'll test software bugs, log issues on behalf of customers, and update help content built into Deskpro.
  • Additionally, you'll assist with new customer onboarding, including configuration and training sessions, and gather customer feedback to share with our Product team.

We estimate the salary for this role to be around $65,000 per year.

Deskpro is committed to creating a friendly and diverse work environment where everyone feels valued and supported. If you're a curious problem solver who thrives in fast-paced environments, we'd love to hear from you



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