Technical Analyst

1 week ago

Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

We are seeking a skilled Technical Analyst to join our Customer Support team in England, United States, or India. As a Technical Analyst, you will be responsible for providing software support and basic training to users of Intelligent Office.

Job Description

Responsibilities include:

  • Providing help desk support – answering support calls from clients and processing support emails.
  • Investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary.
  • Testing new software functionality developed and assisting the quality assurance process.
  • Creating and reviewing help files to assist clients using the system.
  • Liaising with the Account Management Team and other key members of staff on improving business processes.
Requirements

We require an individual with:

  • Help desk support experience, although candidates with proven experience in other areas may still be considered.
  • Previous experience in the financial services industry is a distinct advantage.
  • Proven good computer skills essential, including knowledge of the Microsoft Office suite.
  • Excellent telephone manner.
Salary Range

A competitive salary range of £35,000-£45,000 per annum, depending on experience.

Benefits Package

Our benefits package includes:

  • Competitive pay.
  • Comprehensive health insurance.
  • Opportunities for professional growth and development.

  • Support Team Member

    24 hours ago

    Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    Intelliflo Ltd is a leading provider of innovative software solutions for the financial services industry. We're committed to empowering advisors to deliver better outcomes for their clients, and we're seeking a talented Customer Support Analyst to join our team.Job RequirementsTechnical Expertise: Proven experience with software applications, including...

  • Data Analyst

    1 month ago

    Wimbledon, Greater London, United Kingdom Wimbledon Full time

    We are seeking a highly skilled Data Statistician to join our team at Wimbledon, working across official venues: Qualifying Competition at Roehampton and The Championships at The All England Lawn Tennis Club.About the RoleAs a Data Statistician, you will be responsible for entering live point-by-point data into laptops using purpose-built tennis software....

  • Software Support Analyst

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time

    Job SummaryThis role involves providing top-notch customer service to Intelligent Office users, resolving technical issues, and staying up-to-date on the latest software developments.Key Skills:Help desk experience and excellent communication skills.Familiarity with Microsoft Office and ability to learn new software quickly.Ability to work independently and...

  • Payments Delivery Expert

    4 days ago

    Wimbledon, Greater London, United Kingdom Icon Solutions Ltd Full time

    About UsIcon Solutions Ltd is a leading specialist provider of services and technology solutions simplifying banking transformation.We have applied our payments, technical, and integration expertise to create IPF: a low-code, cloud-native, open-source technology platform accelerating payments transformation.Our clients include leading global banks such as...

  • Group Financial Analyst

    23 hours ago

    Wimbledon, Greater London, United Kingdom Office Angles UK Full time

    **Group Financial Reporting Accountant Opportunity**We are looking for a skilled Accountant / Bookkeeper to fill a Temporary Group Financial Reporting Accountant position within our company.This role offers the chance to work in a fast-paced environment, utilizing your knowledge of financial reporting standards, UK GAAP, and auditing practices. The ideal...

  • Cloud Data Architect

    1 day ago

    Wimbledon, Greater London, United Kingdom Kindred Group plc Full time

    About the RoleWe are seeking a highly skilled Senior Cloud Data Engineer to join our Analytics Tech team at Kindred Group plc. The successful candidate will be responsible for managing our clickstream data architecture on AWS, ensuring the generation of high-quality datasets that accurately reflect customer behavior across various digital platforms.The ideal...

  • Business Analyst CRM

    3 hours ago

    Wimbledon, United Kingdom INTEC SELECT LIMITED Full time

    **Business Analyst CRM** **Rate: Up to £500 PD (INSIDE IR 35) - 6 month contract - 95% remote working** **Company**: Our client a multi-million pound corporation based in London to about to embark on a technology outsourcing programme and is seeking a Business Analyst with strong capabilities in MS Dynamics, Power Platforms and Azure project exposure. You...

  • IT Service Desk Team Lead

    1 day ago

    Wimbledon, United Kingdom Domestic & General (D&G) Full time

    **Job Summary**: The Service Desk Team Leader is a key role within Service Management in Technology & Engineering. They are responsible for managing, supporting, and coaching a team of Service Desk Analysts. The Service Desk Analyst is the first point of contact into the IT Department for user specific IT issues. The team aims to successfully diagnose and...