Customer Support Specialist
3 days ago
Your Role: As a Customer Support Analyst, you will be working within the Support Team providing software support and basic training to users of Intelligent Office.
Key Responsibilities:
- Provide help desk support, answering calls from clients and processing emails.
- Investigate and resolve queries or escalate them to the 2nd line support team as necessary.
- Test new software functionality and assist with quality assurance.
- Create and review help files for client assistance.
- Liaise with the Account Management Team to improve business processes.
- Assist with remote telephone training for new users.
- Support the Account Manager with client liaison.
- Stay up-to-date on Intelligent Office functionality and industry products/practices.
Requirements:
- Help desk experience is required, although candidates with other experience may be considered.
- Prior experience in the financial services industry is advantageous.
- Good computer skills are essential, including Microsoft Office knowledge.
- Excellent telephone manner is required.
About the Position:
We're seeking an experienced Customer Support Analyst to join our Support Team. This full-time position offers a competitive salary and benefits package.
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