Customer Service Professional
3 weeks ago
Intelliflo Ltd is committed to widening access to financial advice through leading technology. We are seeking a Customer Service Professional to join our Support Team. This role comes with a competitive salary of £38,000 - £42,000 per annum, based on experience.
Key Responsibilities
• Offer outstanding customer service through various channels, including phone, email, and online support
• Analyze and resolve complex queries efficiently, escalating when necessary
• Participate in testing new software features and contribute to quality assurance
• Develop and maintain comprehensive documentation for client assistance
• Foster strong relationships with internal stakeholders to enhance business processes
Requirements
• Relevant experience in customer-facing roles, preferably in the financial services sector
• Strong technical skills, particularly with Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to thrive in a dynamic, fast-paced environment
About Intelliflo Ltd
We empower financial advisors to deliver exceptional results by providing innovative solutions. With a focus on accessibility, we strive to make a positive impact on people's lives.
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