Customer Service Assistant
3 days ago
Role Overview
We are seeking a Customer Service Assistant to join our team at ENGINEERINGUK. As a key member of our rail operations team, you will play a crucial role in ensuring the smooth delivery of our services. Your primary focus will be on supporting our customers and providing them with excellent service experience.
The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to work well under pressure. You will be responsible for monitoring and undertaking replenishment of stock levels, providing quarantine facilities for unfit stock, and arranging replacements. Additionally, you will adhere to company policies and procedures, and ideally hold (or be working towards) an NVQ level 1 (or equivalent) in a relevant subject.
Salary: £25,000 - £30,000 per annum
Benefits
We offer a range of benefits, including:
- 28 days annual leave entitlement.
- My benefits – Our discounted online shopping site.
- A range of discounted offers including childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership, and other benefits.
- Subsidies of up to 75% on rail and underground season tickets.
- A range of pension schemes.
- 2 weeks paid reserve leave for our Armed Forces community.
Diversity & Inclusion
We believe that diversity and inclusion are essential to creating a positive and inclusive work environment. We strive to create a culture that values and respects the contributions of all employees, regardless of their background, culture, or identity. Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at ENGINEERINGUK.
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