Help Desk Analyst Lead
2 weeks ago
$61,500 - $83,250 per year, depending on experience and qualifications.
About the RoleThe successful candidate will be responsible for providing help desk support, answering calls from clients, processing emails, and investigating queries or escalating them to the 2nd line support team as necessary.
Key Responsibilities- Provide help desk support and respond to client inquiries in a timely manner.
- Investigate and resolve queries or escalate them to the 2nd line support team as necessary.
- Test new software functionality and assist with quality assurance.
- Create and review help files for client assistance.
-
Help Desk Operations Manager
7 hours ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full timeAre you ready to take your customer support skills to the next level? As a Help Desk Operations Manager at Deskpro Ltd., you'll have the opportunity to make a real impact on our customers' experiences. Our award-winning helpdesk software platform empowers thousands of companies to deliver exceptional customer service, and we're looking for a skilled...
-
Technical Analyst
2 weeks ago
Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full timeWe are seeking a skilled Technical Analyst to join our Customer Support team in England, United States, or India. As a Technical Analyst, you will be responsible for providing software support and basic training to users of Intelligent Office.Job DescriptionResponsibilities include:Providing help desk support – answering support calls from clients and...
-
Customer Support Specialist
3 weeks ago
Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full timeJob DescriptionYour Role: As a Customer Support Analyst, you will be working within the Support Team providing software support and basic training to users of Intelligent Office.Key Responsibilities:Provide help desk support, answering calls from clients and processing emails.Investigate and resolve queries or escalate them to the 2nd line support team as...
-
Customer Support Specialist
2 weeks ago
Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full timeIntelliflo Ltd is a leading provider of technology solutions for the financial advisory industry. We are seeking an experienced Customer Support Analyst to join our team in England, United States, or India.Job DescriptionThe successful candidate will provide software support and basic training to users of Intelligent Office, contributing content to the...
-
Software Support Analyst
3 weeks ago
Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full timeJob SummaryThis role involves providing top-notch customer service to Intelligent Office users, resolving technical issues, and staying up-to-date on the latest software developments.Key Skills:Help desk experience and excellent communication skills.Familiarity with Microsoft Office and ability to learn new software quickly.Ability to work independently and...
-
Customer Service Desk Lead
2 days ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeAt Deskpro Ltd, we're revolutionising the customer support industry with our innovative helpdesk software platform.We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. As a key member of our growing team, you'll have the opportunity to make a real...
-
Database Architect
1 month ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeJob OverviewWe are seeking an ambitious Technical Product Lead with experience in database design, SQL, and reporting to join our Product team at Deskpro Ltd, improving our help desk software to provide better online customer service.
-
Customer Service Desk Team Lead
3 weeks ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeWe are seeking an experienced Helpdesk Support Specialist to join our growing team at Deskpro Ltd. This role offers a unique opportunity for someone passionate about delivering exceptional customer service to work with innovative helpdesk software and become an integral part of our business.Key Responsibilities:Investigate customer inquiries, providing...
-
Payment Solutions Analyst
2 days ago
Wimbledon, Greater London, United Kingdom Icon Solutions Ltd Full timeCompany OverviewIcon Solutions Ltd is a leading specialist provider of services and technology solutions that simplify banking transformation. Our team has applied its payments, technical, and integration expertise to create IPF: a low-code, cloud-native, open-source technology platform to accelerate payments transformation.Job DescriptionWe are looking for...
-
Technical Product Lead
24 hours ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeJob Title: Data Driven Innovation ManagerJob Summary: We are looking for an ambitious Technical Product Manager with experience in database design, SQL, and reporting to join our Product team at Deskpro Ltd. As a key member of our team, you will be responsible for taking projects from idea to completion and working closely with development and design teams...
-
Agile Payments Delivery Lead
24 hours ago
Wimbledon, Greater London, United Kingdom Icon Solutions Ltd Full timeJob Title: Payment Solutions AnalystJob Type: Full-timeLocation: Flexible (remote)About UsIcon Solutions Ltd is a leading specialist provider of services and technology solutions that simplify banking transformation. We have a proven track record of delivering innovative solutions that meet the evolving needs of our clients.Job DescriptionWe are seeking an...
-
Motor Industry Receptionist
2 weeks ago
Wimbledon, Greater London, United Kingdom Big Motoring World Group Full timeAbout the RoleWe're seeking a highly organized Motor Industry Receptionist to manage our front desk operations. You'll be the first point of contact for customers, handling inquiries, and directing them to the relevant staff members. Your excellent communication skills will help build strong relationships with our clients and colleagues alike.
-
Data Driven Innovation Manager
1 day ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeJob Overview: We are seeking a Technical Product Manager to join our Product team at Deskpro Ltd. As a key member of our team, you will be responsible for taking projects from idea to completion and working closely with development and design teams to turn features into reality. This role offers a unique opportunity to shape the future of Deskpro and make a...
-
Customer Service Desk Executive
2 weeks ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full timeAt Deskpro Ltd., we're on a mission to revolutionize the customer support industry with our innovative helpdesk software platform. As a Helpdesk Support Specialist, you'll be part of our growing team and play a key role in delivering exceptional customer service to our clients.About the RoleYou'll be a core member of our support team, working closely with...
-
Database Systems Architect
2 days ago
Wimbledon, Greater London, United Kingdom Deskpro Ltd Full timeJob Description:At Deskpro Ltd, we are seeking a skilled Technical Product Manager to join our awesome Product team in Central Wimbledon. This role will allow you to have a voice and shape the future of Deskpro, our help desk platform that enhances communication for businesses.Key Responsibilities:Take projects from idea to completionWork closely with...
-
Part Time Front Desk Coordinator
1 week ago
Wimbledon, Greater London, United Kingdom Office Angels Full time**About the Role:**This Part Time Receptionist position is an excellent opportunity to join a leading recruitment agency in Wimbledon.As a Receptionist, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our office.The successful candidate will have excellent communication and interpersonal skills,...
-
Operations Team Lead
1 month ago
Wimbledon, Greater London, United Kingdom Grafton Group Full timeJob OverviewThis role is a challenging opportunity for a skilled professional to lead and develop a team, enhancing customer service and driving business growth. The successful candidate will be responsible for managing stock levels, merchandising, and ensuring a safe working environment.About the RoleThe contracted hours for this position are 37 or more,...
-
Support Team Member
1 week ago
Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full timeIntelliflo Ltd is a leading provider of innovative software solutions for the financial services industry. We're committed to empowering advisors to deliver better outcomes for their clients, and we're seeking a talented Customer Support Analyst to join our team.Job RequirementsTechnical Expertise: Proven experience with software applications, including...
-
Payments Delivery Expert
2 weeks ago
Wimbledon, Greater London, United Kingdom Icon Solutions Ltd Full timeAbout UsIcon Solutions Ltd is a leading specialist provider of services and technology solutions simplifying banking transformation.We have applied our payments, technical, and integration expertise to create IPF: a low-code, cloud-native, open-source technology platform accelerating payments transformation.Our clients include leading global banks such as...
-
Business Process Transformation Specialist
24 hours ago
Wimbledon, Greater London, United Kingdom Icon Solutions Ltd Full timeAbout UsIcon Solutions Ltd is a leading specialist provider of services and technology solutions that simplify banking transformation. We have a proven track record of delivering innovative solutions that meet the evolving needs of our clients.Job SummaryWe are seeking an experienced Payments Business Analyst to join our team. As a key member of our agile...