Help Desk Analyst Lead

2 weeks ago


Wimbledon, Greater London, United Kingdom Intelliflo Ltd Full time
Estimated Salary Range:

$61,500 - $83,250 per year, depending on experience and qualifications.

About the Role

The successful candidate will be responsible for providing help desk support, answering calls from clients, processing emails, and investigating queries or escalating them to the 2nd line support team as necessary.

Key Responsibilities
  • Provide help desk support and respond to client inquiries in a timely manner.
  • Investigate and resolve queries or escalate them to the 2nd line support team as necessary.
  • Test new software functionality and assist with quality assurance.
  • Create and review help files for client assistance.


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