Customer Experience Leader
5 days ago
We are seeking a highly skilled Customer Experience Leader to join our team at JAM IT Consultancy Ltd. This is an exceptional opportunity for a seasoned professional to lead our customer-facing technical teams and drive service excellence.
About the RoleThe successful candidate will be responsible for developing and implementing a customer-centric culture that inspires our colleagues to exceed service level agreements (SLAs). They will also lead major customer escalations to resolution, ensure timely issue resolution, and champion a culture of recognizing and rewarding excellent colleague behaviors.
In this role, you will have the opportunity to motivate, lead, coach, train, and support a high-performing team to deliver exceptional customer service. You will also be responsible for succession planning, performance management, and continuous improvement initiatives.
Requirements- A bachelor's degree in a relevant subject (2:1 or above)
- Substantial experience in managing customer-facing technical teams
- Substantial experience of leading a service desk
- Highly technical background, ideally within the CCaaS space
- Experience in service management and/or customer service reviews
- Experience of working in an ITIL or ISO-certified environment
- Exceptional communication skills, both written and spoken
- Natural leadership ability, able to motivate and influence others
- Able to remain calm and focused under pressure
Estimated salary: £65,000 - £80,000 per annum, depending on experience.
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Customer Experience Leader
4 days ago
London, Greater London, United Kingdom TOCA Social Full timeCustomer Experience Leader OpportunityAre you a passionate Customer Experience Leader looking for a new challenge? We have an exciting opportunity for a Customer Experience Leader to join our team at TOCA Social. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable...
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Customer Experience Leader
1 day ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Customer Experience LeaderWe are seeking an experienced leader to join our Strategy & Integration team in the EU Customer Expansions space. As a Customer Experience Leader, you will be responsible for translating Amazon's long-term vision into operational program plans that drive business growth and customer satisfaction.Key...
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Customer Experience Leader
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Customer Experience Leader
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Customer Experience Leader
1 day ago
London, Greater London, United Kingdom The Barton Partnership Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at The Barton Partnership. In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach.As a key member of our leadership team, you will be responsible for building...
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Customer Experience Leader
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Customer Experience Leader
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Customer Experience Leader
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Senior Customer Experience Operations Analyst
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Customer Experience Growth Leader
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Customer Service Experience Leader
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Customer Experience Leader
2 weeks ago
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Customer Service Experience Leader
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Shift Leader
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Global Customer Experience Leader
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London, Greater London, United Kingdom Little Vegas Full timeJob Overview:Little Vegas is seeking a highly motivated and experienced Customer Experience Team Leader to join our team. As a Night Shift Supervisor Lead, you'll be responsible for managing a team of staff, ensuring exceptional customer service, and maintaining a safe working environment.Your Key Accountabilities:Manage a team of staff during night shifts,...
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B2B Customer Experience Leader
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