Leader in Customer Experience and Growth

5 days ago


London, Greater London, United Kingdom Darktrace Full time

Are you a seasoned leader looking for a new challenge? We are seeking a Leader in Customer Experience and Growth to join our Customer Success UK&I team.

The ideal candidate will have experience in enterprise software sales, pre-sales or customer success in a leadership role, ideally with a focus on account management and retention. They will possess deep knowledge of the cybersecurity landscape, industry trends, and competitive dynamics.

This role includes managing challenging coaching conversations and inspiring individual teams to deliver outstanding results. The successful candidate will excel at building and managing high-performing teams, excelling in customer-facing management roles, particularly in subscription- and renewal-based business models.

Key Responsibilities:

  • Lead the Customer Success UK&I team to ensure clients successfully adopt and realise value from Darktrace's software
  • Develop and implement strategies to drive customer success and retention
  • Manage challenging coaching conversations and inspire individual teams to deliver outstanding results
  • Partner with the regional Sales and Renewals team to ensure customers successfully adopt and realise value from Darktrace's software

Requirements:

  • Experience in enterprise software sales, pre-sales or customer success in a leadership role
  • Deep knowledge of the cybersecurity landscape, industry trends, and competitive dynamics
  • Proven ability to drive operational excellence through strategic prioritisation, people management, and confident leadership
  • Strong grasp of value drivers in recurring revenue models, pricing negotiation, upselling, and cross-selling

Benefits:

  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
  • Additional day off for your birthday
  • Private medical insurance which covers you, your cohabiting partner and children
  • Life insurance of 4 times your base salary
  • Salary sacrifice pension scheme
  • Enhanced family leave
  • Confidential Employee Assistance Program
  • Cycle to work scheme

Estimated Salary: £80,000 - £100,000 per annum (dependent on experience)



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