Leader in Customer Experience and Growth
5 days ago
Are you a seasoned leader looking for a new challenge? We are seeking a Leader in Customer Experience and Growth to join our Customer Success UK&I team.
The ideal candidate will have experience in enterprise software sales, pre-sales or customer success in a leadership role, ideally with a focus on account management and retention. They will possess deep knowledge of the cybersecurity landscape, industry trends, and competitive dynamics.
This role includes managing challenging coaching conversations and inspiring individual teams to deliver outstanding results. The successful candidate will excel at building and managing high-performing teams, excelling in customer-facing management roles, particularly in subscription- and renewal-based business models.
Key Responsibilities:
- Lead the Customer Success UK&I team to ensure clients successfully adopt and realise value from Darktrace's software
- Develop and implement strategies to drive customer success and retention
- Manage challenging coaching conversations and inspire individual teams to deliver outstanding results
- Partner with the regional Sales and Renewals team to ensure customers successfully adopt and realise value from Darktrace's software
Requirements:
- Experience in enterprise software sales, pre-sales or customer success in a leadership role
- Deep knowledge of the cybersecurity landscape, industry trends, and competitive dynamics
- Proven ability to drive operational excellence through strategic prioritisation, people management, and confident leadership
- Strong grasp of value drivers in recurring revenue models, pricing negotiation, upselling, and cross-selling
Benefits:
- 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme
Estimated Salary: £80,000 - £100,000 per annum (dependent on experience)
-
Customer Experience Growth Leader
6 days ago
London, Greater London, United Kingdom Acre Software Full timeWelcome to Acre Software, where you can make a real impact on the mortgage market! We're looking for a seasoned Customer Experience Growth Leader to join our team and take ownership of our Core Success team. As a leader, you'll focus on scaling the team, ensuring they deliver exceptional service, and contribute to our customers' satisfaction.You'll oversee...
-
Customer Experience Manager
3 days ago
London, Greater London, United Kingdom Growth & Company Full timeGrowth & Company is a leading consumer business with a strong presence in London. We are currently seeking a highly skilled Customer Experience Manager to join our team.This role involves working closely with our CRM team to develop and execute marketing strategies that increase customer retention and drive revenue growth.The successful candidate will have...
-
Retention and Growth Lead
3 days ago
London, Greater London, United Kingdom Growth & Company Full timeGrowth & Company, a leader in the fashion industry, is seeking a highly skilled Retention and Growth Lead to join our team in London.This role involves working cross-functionally with the CRM team to create and execute marketing strategies that increase customer retention and drive revenue growth.The successful candidate will have relevant experience in a...
-
Customer Experience Leader
5 days ago
London, Greater London, United Kingdom TOCA Social Full timeCustomer Experience Leader OpportunityAre you a passionate Customer Experience Leader looking for a new challenge? We have an exciting opportunity for a Customer Experience Leader to join our team at TOCA Social. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable...
-
Customer Experience Leader
3 days ago
London, Greater London, United Kingdom Social Pub And Kitchen - Stonegate Group Full timeAbout the OpportunitySocial Pub And Kitchen is a unique and vibrant venue in the heart of the city, renowned for its excellent beer selection and fresh food offerings. As a Front of House Team Leader, you will have the opportunity to work in a fast-paced and dynamic environment, delivering exceptional customer experiences and driving business growth.This is...
-
Customer Experience Leader
3 days ago
London, Greater London, United Kingdom Amazon Full timeJob Title: Customer Experience LeaderWe are seeking an experienced leader to join our Strategy & Integration team in the EU Customer Expansions space. As a Customer Experience Leader, you will be responsible for translating Amazon's long-term vision into operational program plans that drive business growth and customer satisfaction.Key...
-
Customer Experience Leader
10 hours ago
London, Greater London, United Kingdom Affinity Petcare Full timeNature's Menu is looking for a talented Customer Experience Leader to join our Direct-to-Consumer team. As a key member of our small, dynamic team, you will make an immediate impact from day one. With a passion for building brands and driving customer-centric growth, you will be responsible for leading customer acquisition across digital and offline...
-
Customer Experience Leader
3 days ago
London, Greater London, United Kingdom The Barton Partnership Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at The Barton Partnership. In this role, you will lead the vision and strategy for the end-to-end customer experience, with an obsessive focus on a customer-first approach.As a key member of our leadership team, you will be responsible for building...
-
London, Greater London, United Kingdom Sequel Full timeAt Beam, we're solving the toughest social problems with a talented team, cutting-edge tech, and AI. Our employees enjoy a comprehensive benefits package, including coaching, personal budgets, and competitive pay.You'll join a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly. As Strategic Growth Officer to our...
-
Customer Experience Leader for E-commerce Growth
4 weeks ago
London, Greater London, United Kingdom 3Search Full timeJob Title: Customer Experience Leader for E-commerce GrowthLocation: London - Hybrid (3 days in office)Salary Range: £100,000 - 120,000 per annumAbout the Role:We are seeking an experienced Customer Experience Leader to join our e-commerce business. The successful candidate will be responsible for driving customer retention and engagement across all stages...
-
Growth Strategist
5 days ago
London, Greater London, United Kingdom Leader Engineering Full timeAbout Leader EngineeringWe are transforming the energy recruitment landscape, shifting our focus to renewable energy and seeking bold, innovative team members who want to make a real impact.Your ProfileYou're a data-savvy professional with a passion for recruitment. You excel at spotting talent, using data to optimize strategies, and fostering a...
-
Customer Experience Leader
2 weeks ago
London, Greater London, United Kingdom Pivotal London Full timeAbout the RoleAs a Customer Experience Leader, you will play a key part in shaping and driving CRM strategy across international markets.This is an exciting opportunity for a driven and experienced professional to join Pivotal London and contribute to the company's transformation journey.You will be responsible for leading initiatives to boost sales and...
-
Renewable Energy Growth Specialist
3 days ago
London, Greater London, United Kingdom Leader Engineering Full timeJob Title: Renewable Energy Growth SpecialistWe're transforming energy recruitment at Leader Engineering, expanding our focus to renewable energy and shaping a cleaner, more sustainable world.Your Role:Built a collaborative, performance-driven culture.Utilized analytics to boost recruitment efficiency and uncover growth opportunities.Experimented with new...
-
Global Customer Experience Leader
3 days ago
London, Greater London, United Kingdom Love Success Recruitment Full timeGrowth-Focused Customer Experience Executive NeededLeverage your expertise in driving growth and excellence by joining our team as a Head of Customer Services Management. As a seasoned leader, you will oversee the development and refinement of our customer support operating model, ensuring seamless alignment with our client-centric mission.Key...
-
Customer Experience Strategist
5 days ago
London, Greater London, United Kingdom In Digital Full timeCustomer Experience ProfessionalWe are seeking a Customer Experience Professional to join our team at In Digital, a leading digital growth agency in Covent Garden.This role will involve developing and implementing testing strategies for clients, analysing and evaluating experiments, and prioritising insights and testing strategy to deliver ROI.Key...
-
Shift Leader
4 weeks ago
London, Greater London, United Kingdom Area 19 - Pete Richards Full timeAs a Restaurant Team Coordinator at Area 19 - Pete Richards, you'll have the opportunity to develop your leadership skills and take charge of ensuring our restaurant runs smoothly.About the JobThis is an exciting opportunity to join our team as a Shift Leader - Customer Experience. You'll work closely with the Restaurant General Manager to ensure seamless...
-
Customer Experience Leader
4 weeks ago
London, Greater London, United Kingdom Spread Eagle Full timeThe Spread Eagle is a bustling pub in the heart of Camden Town, offering delicious food and great drinks to customers from all over. As our Deputy Manager, you will play a pivotal role in leading our team to provide an exceptional customer experience.About YouA passionate and experienced leader with a strong background in hospitalityExcellent communication...
-
Strategic Talent Growth Specialist
4 weeks ago
London, Greater London, United Kingdom Leader Engineering Full timeAbout Leader EngineeringWe are a pioneering energy recruitment firm on a mission to revolutionize the industry. With nearly two decades of experience, we have built lasting partnerships in the oil and gas sector. However, we are now shifting our focus to renewable energy, aiming to create a cleaner, more sustainable world. We are seeking bold, innovative...
-
Customer Experience Leader
5 days ago
London, Greater London, United Kingdom Resourcing Group Full timeAs a Customer Experience Leader at Resourcing Group, you will play a vital role in overseeing and enhancing the overall experience customers have. This position is nationwide with regular meetings in our Reading head office.Key Responsibilities:Implementing customer-centric strategies and initiatives to drive engagement.Identifying areas for improvement and...
-
Customer Experience Leader
9 hours ago
London, Greater London, United Kingdom Kroo Ltd Full timeAt Kroo Ltd, we're passionate about providing exceptional customer experiences. As a Customer Experience Leader, you'll be responsible for driving the strategic and operational leadership of our customer operations team. You'll play a crucial role in setting service standards, refining processes, and fostering a culture of continuous improvement.You'll...