Strategic Customer Experience Leader

1 week ago


London, Greater London, United Kingdom Bernadette Full time

Are you a skilled Strategic Customer Experience Leader looking for a new challenge? Look no further than Bernadette As a Senior Experience Strategist, you will be responsible for shaping and delivering digital experiences that drive meaningful impact across the digital ecosystem.

About the Team

Our team is comprised of experts in UX/UI design, development, and project management. We work together to create solutions that align user needs with business objectives and drive long-term business value and customer engagement.

Your key responsibilities will include:

  • Conducting market and competitive analysis for clients
  • Working with the data team to identify insights into cross-ecosystem journeys or inform business cases
  • Distilling insights into propositions, strategic frameworks, or visions that help clients maximise value for their digital ecosystems, products, or services

Our ideal candidate is a collaborative, proactive, and curious individual who thrives in a fast-paced environment. With high-level experience in a similar role, you possess strong skills in developing digital experience, product, and service strategies, as well as data literacy and crafting user-centric propositions.



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