Customer Retention Solutions Specialist

1 month ago


Manchester, United Kingdom Brambles Full time
Job Description:

We are seeking an experienced Customer Retention Solutions Specialist to join our team at Brambles. As a key member of our marketing team, you will be responsible for driving customer retention through strategic marketing activities that support the CHEP Europe Pallets business objectives.

Key Responsibilities:
  • Create targeted and measurable marketing campaigns to deliver on the EU Retention strategy, working with agencies as needed.
  • Apply Account-Based Marketing principles on European Strategic Partnerships and support Executive content for C-suite Customer meetings.
  • Support contract renewal, primarily for EKA, European Strategic Partnerships tender & Top to Top, including content creation.
  • General responsibilities include creating connections with customers to gain referrals and renewals, collaborating with sales and marketing personnel to ensure consistent messaging, and obtaining customer feedback from customer service & customer insights teams to inform campaigns & strategy.
  • Serve as brand champion and ensure that marketing programmes and activities are executed infusing brand compliance and coordinated with global initiatives and programs.
  • Align with key internal stakeholders and commercial team members and leverage customer interactions for content idea sourcing, staying aware of industry-related topics and trends for developing original content that articulates the EU business value proposition to retain & grow with the EU strategic accounts.
  • Administration of budget & supplier coordination.
  • Participate in European or Global retention or customer experience projects from international teams within local countries where required.
  • Regularly report on progress against plan with clear Metrics on all activities (digital and non-digital).
  • Maintain Monday.com workflow tool with accurate timelines, dependencies, descriptions and execution channels.
  • Ensure all work is fully aligned with team & business Mission and goals and be able to articulate this to the wider business.
  • Responsible for managing both unplanned requests from the business and for driving planned content in relation to brand execution & contract renegotiations of strategic accounts.
Requirements:
  • Experience of planning and executing B2B marketing solutions, strategies and programmes.
  • Experience of Microsoft packages (PowerPoint, excel, word etc).
  • Excellent Interpersonal skills / savvy and culture awareness.
  • Customer focus and stakeholder engagement skills.
  • Marketing content creation.
  • Supporting retention initiatives across Europe.
Compensation and Benefits:

The estimated annual salary for this role is around $80,000 - $100,000, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.



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