Customer Retention Adviser
3 weeks ago
**Job Details**
**What you will do**
To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention.
**How you will do it**:
- To achieve predefined performance targets
- To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion.
- To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
- To build strong relationships with ADT internal departments.
- Ensure that records and in house systems are kept up to date and accurate in a timely manner
**What we look for**
**Required**:
- Experience of having worked successfully in a competitive and fast
- paced Customer Service Team and/or Retention Team.
- Sales/Target orientated
- Excellent communication and interpersonal skills.
- Ability to build strong relationships and influence others.
- Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
- Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
**Preferred**:
- Experience of security industry (desirable but not essential).
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