Customer Retention and Engagement Manager

3 days ago


Manchester, United Kingdom BEAUTY BAY Full time
About the Role:
As a Customer Retention and Engagement Manager at Beauty Bay, you will be responsible for developing and executing strategies to drive customer engagement and retention. You will work closely with cross-functional teams to create effective communication plans, leveraging data to deliver personalized experiences for our customers. Your goal will be to ensure seamless customer journeys, from initial contact to ongoing interactions. You will also be responsible for managing and analyzing CRM data, identifying trends and areas for improvement.

In this role, you will focus on:
  • Developing and executing customer retention and engagement strategies
  • Creating effective communication plans leveraging data-driven insights
  • Managing and analyzing CRM data to identify trends and areas for improvement
  • Ensuring seamless customer journeys through all touchpoints
  • Collaborating with cross-functional teams to drive customer-centric initiatives
With your experience in CRM and marketing, you will be able to translate data into actionable insights, driving business growth and customer loyalty. Salary range is £50,000 - £65,000 per annum, depending on experience.

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