Retention and Engagement Specialist
3 days ago
We are looking for an experienced Retention and Engagement Specialist to join our team at BettingJobs in Manchester, UK.
The ideal candidate will be responsible for designing and implementing innovative retention and engagement strategies to ensure customer loyalty and retention rates.
About the Role:- Strategic Development: Develop and implement comprehensive retention and engagement strategies to support business objectives and drive revenue growth.
- Customer Insights: Analyse customer data to gain valuable insights and inform campaign development.
- Campaign Execution: Execute targeted campaigns to improve customer engagement and retention rates.
- KPI Measurement: Measure and report on key performance indicators across key customer segments and campaign success.
- Process Optimisation: Evaluate business needs, align teams, and introduce scalable, measurable process improvements to enhance customer experience.
- iGaming Experience: Proven experience in the iGaming industry, ideally within the UKGC regulated market.
- Reward Program Management: Experience managing rewards programs or customer loyalty initiatives with a strong focus on data analysis.
- Communication Skills: Excellent communication skills with the ability to present complex information to stakeholders in both written and verbal formats.
- Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
- Collaboration: Ability to work collaboratively with cross-functional teams to achieve shared goals.
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